This hotel is a disaster. The location and the facade of the Bayerische Hof are terrific. That's the end of anything positive to say about it.
The room they put me in was tiny, smelled funny, and had no modern amenities you might expect from a five-star hotel (e.g., an ironing board.) Some of the staff were pleasant and helpful, others -- e.g., the server in their restaurant -- were rude to the point of parody ("I need you to leave right now.")
But those aren't the catastrophes. The catastrophes for me started with the hotel charging me $40 -- forty dollars -- per day, for wireless internet. Which would just be expensive, if it worked. But it didn't work. It was down most of the time, or had an intolerably weak, slow signal.
At one point, I had to get on a skype conference call with colleagues in New York. But there's no internet. I asked to use the business center, but they *close that at 7PM* as if people doing business are doing business in the Central European Time Zone.
I asked the hotel how I was supposed to keep business running if I couldn't get online in my room or the business center. "Use the phone," they told me. So I made a half-hour phone call to New York.
You might imagine this is expensive, and you might imagine they would remove those charges from my account, since I had no choice to make the call. But you would never imagine that they would charge me $250 -- two hundred and fifty dollars -- for a half hour call. And then refuse to negate the charges, even though they acknowledged I had no other way to connect with New York when the internet was down (most of the time).
Best of all, when I returned home, there were charges not only for $250 worth of phone calls, and $40/day of internet I couldn't use, but two additional unspecified charges of $683.00 and $582.00. I called them to ask what those represented, and they said they had no idea. I told them I was notifying my bank, and to get back to me. These aren't the deposits held when you check in. They were strange charges added when I *checked out*.
They called me a few hours later and left voice mail that says: "We looked into the charges and they are an error on our part, and have been removed." They've removed them. Because I flagged it, and demanded that they do so. What will you have to do when you stay there?
Finally, I tried getting a drink at Trader Vics -- their bar -- and found a young man passed out on the floor in a side room, one leg still on the chair. We had to call for help. He'd been there for a while.
It was the perfect farewell evening to a hotel that relies entirely on location and reputation, and believes in predatory transactions over long-term relationships. So this review will last much longer than the quick bucks they made off a half-hour phone call, or the $1200 they would have made if I hadn't thought to check my account.
There are many other lovely places to stay in Munich, and I look forward to trying them out next time I'm there.
Room Tip: Find another hotel
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC