The main issue I have with this hotel is that it advertises itself as a four star hotel. It's not. It lacks the basic services to call itself a three-star hotel, let alone four.

Specifically, reception closes at midnight. When I booked on Holiday City, I was asked to state what time I would arrive, yet I was given no warning about this. So I arrive off the train at 1am to find a note on the door telling me to go to a different hotel and get my key. My taxi from the station has already gone, so I am standing in the street of an unfamiliar city at 1am with my luggage and no idea where this second hotel is or how to get to it (the receptionist left an address but no map or directions.) Fortunately a taxi appears soon and knows how to get to the address given. 10 minutes later, key in hand, I go in through the night door...and discover that the elevators are in the closed part of the hotel. My gym instructors will be very impressed that I managed to get my 25kg suitcase and other luggage up four flights of stairs on my own.

So then I get out my computer and attempt to send a document that is due urgently. I had checked the website and confirmed that the hotel had internet, but I couldn't see any sign of it in my room. No LAN cable, no instructions on how to set up wifi. No reception to ask for help, no instructions on how to dial out on the phone to ask the other hotel's reception for help. I had to get in a taxi, carrying a flash drive with my document, and go back to the second hotel. The night receptionist could not give me instructions for the wifi OR find a computer that would allow me to send my file, and got defensive with me when I complained. Had I known that this would be the case I would have made alternative arrangements, but the hotel's website had led me to believe that I would be able to use internet in my room. That's what bothers me. Same with the reception/elevators closing: had I booked expecting a 2-star hotel, it would have been different, but this hotel advertises itself on several websites as a four-star hotel. Round-the-clock assistance is a staple feature of a THREE-star hotel, let alone a four-star one.

In the end, it was the taxi driver who helped me, by recommending another hotel. Initially he thought I was just comparing Germany to my own country...he quickly changed his mind after he saw the place. When I returned my key, the morning receptionist was polite and the man from the second hotel had obviously filled her in on my situation.

I was in the room for five minutes tops, but from what I saw it was spacious but shabby.

To summarise, it wasn't the hotel's practices themselves that bothered me, it was the fact that I was promised things that were not delivered:
*Four-star service: If you have big chunks of time when nobody is available to help your guests, you are not a four-star hotel. If your guests have no access to an elevator - even for part of the day - you are not a four-star hotel.
*I was not warned that reception would be closed, even though I specifically stated on the booking form that I would arrive at 1am.
*Internet: the hotel's website stated that it would be available, yet I had no access to it, which could have had serious consequences for me. As I said, I would have happily made alternative arrangements if I had been given the whole truth.

By the way, the Westin Grand Munich Arabellapark took me at 2am and were excellent for the entire duration of my stay. It was more expensive than I had planned to pay, but it was much better value for money than the €100 per night I was going to be charged at Hotel Deutsches Theater.

I chose this hotel because it is in walking distance of the main train station and terribly convenient. The building is located in a very seedy street, but it is a gracious old hotel. The staff couldn't be more delightful and helpful and the room we had was incredibly generous in size. Didn't eat there. The proximity to a busy street would make it too noisy to leave the windows open. Marienplatz is about 15 mins walk away and there are many lovely places to eat along that route. Very handy to all public transport. About a 70 euro cab trip to the airport.

The location of this hotel is very good, but it is gennerally run down and the service leaves much to be desired.

I arrived early and waited a couple of minutes for Rehan, the young female receptionist to keep prattling on her cell phone in Turkish. She clearly had no intention of paying attention to me until I made my presence known. Then Rehan told me there was no room ready, which was fine, as it was early in the morning. She had me do the paperwork and said it was OK to leave the luggage. The only challenge is that they have no secure area for the luggage and the reception area is very small. I left the suitcase by her desk, and informed her that I would be coming back very late that day.

When I came back later that evening, the elderly gentleman was pulling double duty, tending to the bar and minding the reception area. After he was able to tear himself away from the bar, he was totally unable to find my room and booking. He was quite positive that the hotel was totally booked and there was no room for me, which totally baffled me, as I had made the reservation months ahead, and had checked in that morning, with my luggage sitting there in the lobby.

He kept trying to leave me there so he could go and attend to his bar customers. I was finally able to convince him to look really hard, and he found my room. The room was at the top floor, which meant I had to carry the suitcase up a flight of stairs through rather desolate hallways. The room was very basic. The hotel would really benefit from a major renovation. There are much better hotels in the same area, so I would choose another one.

We found this hotel on TripAdvisor and I have to say I really appreciate all the reviews. We loved this hotel. The older gentleman who was the night clerk was extremely helpful. We stayed on the 5th floor so we had to take the elevator to the 4th floor and walk up one flight of steps - not a big deal. The room was neat and clean. It viewed the main street and with the snow falling it was beautiful. I have already recommended this hotel to friends.