My husband & I normally choose to stay in small & more personal hotels, but this larger hotel turned out to be just perfect for us! Lovely old charm feel, elegant furnishings, big rooms & bathrooms, delicious breakfast {which went to 11AM!}, helpful staff, beautiful views, & a nice pool & sauna.

We stayed in Bad Reichenhall for three nights over a long weekend. We visited the Salzburg Christmas Market {which was fantastic!} & spent a relaxing weekend at the Rupertus Therme. It was a great weekend!

Also, the Axelmannstein restaurant was delicious! There didn't seem to be a large variety of restaurants near the hotel, so we stayed in one evening for dinner here at the hotel restaurant, & we were not disappointed! Good prices, also!

We really enjoyed our stay at this elegant but affordable hotel in the heart of Bad Reichenhall!

This was our second time staying here, the first time in 2007 it was still under the ownership of the Steigenberger Group. The hotel is generally rated as 4+, and I think this is still adequate, even though it seems to go downhill, even though only slightly. It is still a great place, good value, but details show that it is now heading towards 4 star rather than 5: Ticket machine in parking area broken, no free newspaper in the breakfast room anymore, scrambled eggs just a little too well done, breakfast buffet very good but not excellent (no salmon) - nothing big, but tiny details add up, too. Also less staff now it appears - BUT still extremely friendly and totally dedicated to your well being.
We'll go there again next time in the area, but if noone cares, one day they will compete through price alone - and that'd be very, very sad!
Sometimes things show age, but everything seemed always very clean. Nice!

This hotel was built in an age of elegance. Today, if you enter through the front doors, past the reception with its bank of old fashioned room keys, through the lobby to the bottom of the grand staircase you may believe that this is still an elegant hotel. This belief may continue as you climb upwards admiring the tapestries, walking along a wide corridor to arrive at your room. The effect will still be there upon entering the room with its high ceiling and old fashioned french windows. Then look at the furniture - you could be in any four star chain hotel anywhere in Europe. On the table will be a little tray upon which will be two glasses and a bottle of mineral water. Around the neck of the bottle is a label explaining that the water comes at a cost of 4.50 euros. There is little that this hotel will not try to charge you for.

In addition there is no item of expenditure that the latest owners of this hotel are not willling to cut. One area is the reception where only one person is on duty at any one time. This person has impossible task in a hotel that has hundreds of rooms all with old fashioned keys. At one stage the member of staff was on the telephone taking a booking - surely that should have been dealt with by the group reservations office? Therefore it was not surprising that waits of ten minutes or more were common.

Our main reason for staying at this hotel was to dine in the Park Restaurant which we had admired when we had visited before but only for the day and had to leave before dinner was served. Looking at the hotel's website before we left the UK the Park Restaurant is listed as one of the amenities, it still is. The guest information stated likewise but the Park Restaurant has been closed. Sorry it is open but only for breakfast. That meal is standard four star chain hotel fare.

Also in the guest information is reference to the lake in the gardens. It invites you to relax and sit round it. When we located it there was about one foot of very dirty water in the bottom of this six foot deep pool. No one would want to sit round it. All around was decay. There were tennis courts that could not be played on. In fact, the whole of the park gave the appearance of neglect.

The car park was the same. It was badly in need of resurfacing along with the removal of various shrubs that have sprung up due to the lack of attention. It would not be so bad if you did not have the whole length of the car park in order to get into the hotel there being no direct entrance from the car park to the hotel. Also there is only one tiny sign indicating to drivers where reception is.

We were so disappointed with what we found that we checked out after one night although we had booked for three.

This is a lovely hotel that has suffered as a result of two changes of ownership in three years. It deserves better - let us hope that there is someone out there who will restore it to its former glory.

It is hard to tell anything bad about this hotel when you think of the history it carrys, because it is one of the oldest hotels in Germany and the oldest in Bad Reichenhall. It has a lot of interesting historical pieces. But for sure it needs unpating, as the furniture is too old in some of the rooms, also there are some scratchs and damages in the walls, but they are minimal, so it is not so hard on eyes.

I have seen the suites there, and they were quite impressive! Great view from the window, nice furniture, spacy rooms. You would be lucky to live in rooms on the top floors with a view of the garden, that is the wining of the hotel. Nice big breakfasts and the great dining room with a view of the garden. All in all it is hot bad.