Booked a 2-night stay in a non-smoking room at this hotel. When we arrived at our room, it smelled of smoke, so we asked for another room. I was sent up to the new room on the same floor, which had been vacant for a couple of days, with the idea that it would not smell, but it did. So after the woman at the reception made a point about how she was sticking her neck out giving me the only non-smoking room available (a family unit), and what an upgrade it was, we finally got what we'd booked. We were also given a printout with details on internet access; however, do be sure to read that entire page since they charge by the minute, something that the receptionist didn't bother to point out! When I questioned the charge at the front desk, all she could say was that she didn't know what kind of hotels I stayed in, but the places they stayed in all charged (we stayed in a mix of budget and luxury, and most offered free internet, or at least made it very clear if there was a charge). Street parking was free and easy enough, so don't bother paying for theirs. End result: nice facility in decent proximity to the Schlossplatz and Koenigstrasse, but don't stay here if you're looking for good service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC