I had a guaranteed reservation at this hotel, which I confirmed 2 days prior to my arrival. However, when I arrived at the hotel at 22:30, I was informed that a mistake was made, the hotel was fully booked and there were no rooms available. I was also informed that a reservation was made for me at another hotel 20 km away and was given a map with directions in German on how to get to that hotel. The same thing happened to the colleague who was travelling with me. It appears that this hotel does not feel obligated to honor guaranteed reservations, so a late arrival may result in no room.
- Select Relexa Waldhotel Schatten Stuttgart
