Stayed with a tour group in July 2010.
Very cordial staff...clean rooms...much bigger by european std...morning breakfast was SUPERB.Endless choice of meat..bread..and what not....
Overall Excellent...and will stay there again...

The hotel is comfortable, staff are very pleasant, food is very good quality.
All in all a very good hotel.

Big and comfortable room, parking place, good service and, above all, fantastic breakfast (on 5* hotel level)
Rather far from center, but excellent position for visiting lot of historic sites in vicinity by car

This was my first visit to Mannheim and hence took pot luck on the hotel.

It's about a 5 minute cab journey from the Hauptbahnhof, and I was greeted by a queue of people checking in at reception, with only one person on the desk. Thankfully someone else soon appeared, yet it still took over 5 minutes to check me in.

For some reason I was allocated a smoking room (no-one told me on check-in), and the stench of cigarettes in the corridor of the 3rd floor was disgusting. I almost turned round but thought I'd give the room a chance. Thankfully, the room was entirely free of cigarette smell (an ashtray was provided so this was definitely a smoking room).

The room was basic, and there were no tea or coffee making facilities. There was a small mini-bar with soft drinks and some beer, along with chocolate bars and nuts. Two twin beds were provided, and the one i used gave a very comfortable night's sleep. The room was clean and was in a good decorative order.

The bathroom was small and seemed to be 'dropped in' to the room (maybe a modular build hotel??). The bath was small, and was only suitable for a shower. The sink unit was plastic. However, it was spotlessly clean.

Dinner at the restaurant was OK, albeit the menu had a very limited choice. However, breakfast was excellent - a really good choice of hot and cold buffet food.

There was nothing fundamentally wrong with this hotel, but if I do go back to Mannheim i will try and search out somewhere else.