I had occasion to visit Mannheim for one night on business with a colleague. We booked two single rooms. The rooms were adequate and clean. There was no a/c however and even with the windows open, it was very stuffy at night.
The buffet breakfast was substantial and catered for all appetite-levels: yogurts, fresh fruit, breads, cooked foods including eggs, bacon, sausages etc, fruit juices, coffee etc.
When we checked out, I paid our bill in full, in cash. I had used my credit card to reserve the rooms but preferred to pay in cash on the day. I was not given a receipt and had to ask for one. About ten days later when I returned home, I received my credit card statement which detailed that I had been charged e100 by the hotel. I rang them up and was informed by staff that I had paid e100 less which is why my card had been charged.
For a start, I had my receipt (which thankfully I had asked for) and also, charging my card without authorisation is illegal. After three phone calls, the staff and management were still insisting that I was in the wrong and I had not paid the correct amount - despite my receipt that said otherwise. On the fourth call, during which I had to threaten going to the Mannheim consumer agency and remind them of the illegality of their actions, they relented and sent me a written apology and refunded my money.
So, beware!
- Ramada Mannheim
- Mannheim Ramada
