I stayed here for two nights whilst in Germany on business. Check in was easy and the staff were polite enough but I had to ask for information regarding breakfast, internet etc. Room was clean and comfortable but some things were overlooked. For example, the previous occupant left behind a half eaten tub of Pringles and a half drunk bottle of beer, both of which were left for me to find. I mentioned this to reception the next morning and they said they would replenish the mini bar and ensure the leftovers were disposed of but I returned later that evening to find them still there! Also, when I returned the next evening, the bed had been made but they had removed the 'decorative' bedding items and left them in the corner. The bins had not been emptied.
These are small points though. The location is great and although my room overlooked a busy intersection with a tram running past the room is well sound-proofed and I couldn't hear a thing.
Breakfast was enjoyable with a good choice of food and drink available. On my second night I decided on room service. I ordered soup and a cheese plate. This was served within 30 minutes but the quality was a bit disappointing. The soup wasn't piping hot, the 'warm' rolls were stone cold and rock solid and the cheese portions were very small.
Check out was quick, efficient and the staff were again very poilte and courteous.
Overall, the hotel was what I would consider to be average. I think it has the potential to be better but a few slips let them down.
- Renaissance Karlsruhe
- Karlsruhe Renaissance
