We stayed for one night as part of a break in a long drive. On arrival we found the guest garage around the back and just chose a space at random. Check in was straight forward we were also informed that parking was 8 euros for the night (something not mentioned on any websites that I could find).

The room was clean and tidy, it was on the top floor (4th) but there was a lift around the corner that made carrying heavy bags easy.

We didn't dine in at the hotel restaurant/beer garden, but we did have a few drinks in the evening that were reasonably priced (3.60 euro for a half litre of very good beer). From seeing other guests meals that they had bought I think we wished we had given it a try!

Breakfast was included in the price (some confusion may arise as there is a hotel 'manual' that explains breakfast is x euros, but don't worry that is for people have booked through means/just come in the morning for breakfast). The breakfast is typical of continental Europe; meats, cheese, bread, fruit, eggs, coffee etc. A nice buffet style layout that could be eaten in the conservatory or in the garden.

Overall a nice well kept hotel.

When we stayed here, we were appalled at the state of the hotel in general and, more so, the bedroom. Asking for a non-smoking room was pointless, as the room stank. The carpets were absolutely filtthy. The reception staff were extremely rude and the service slow, and one of the staff refused to provide her name.

We had a hard time finding the Eden because the traffic pattern on our map did not seem to match up to reality. We stayed in mid November and although it was windy and rainy, we made the most out of our stay in Karlsruhe. The pros were, conveinent underground parking located right at the hotel, clean rooms, plenty of hot water for the shower, comfortable beds, and breakfast is in a nice atrium room. Now for the cons, Not many restaurants or bars in the area, the hotel bar required formal attire, our hotel voucher stated a hot breakfast would be served but there was nothing but some hard boiled eggs under a heat lamp and there was no one in the dining room to greet you or to ask questions. One of the mornings we were there none of the tables had been cleaned and we had to go to the lobby to ask for a clean cup for coffee. The staff was friendly but next time we would try to see if we could find something in a better location, but if not we would stay here again.

Loved this hotel, although it was very hot when I was there and there is no air conditioning. Americans might complain about the size and age, but it is well-maintained and German in tone. In other words, it is not like an impersonal American chain. The breakfast was the best part. Meats, cheeses, fresh fruit, juices, tea, coffee. My rate was only 35 Euros in the summer. The terrace is really the best part of this place, and I like the fact it is family owned, although the front desk could be goofy. (They didn't have my reservation written down correctly) But, all in all, I'd stay here again because of teh good value. There is an elevator.