I stayed at Hotel Stadt Frieburg for 2 weeks while on business. I was overall very disappointed. The cleaning staff took advantage of the fact I was there for so long and did a suboptimal job at cleaning my room daily.
The staff do the wake-up calls and 3 of them were missed. Unfortunately, one of the wake-up calls that were missed was on my last day and I almost missed my train.
Worst part. When I checked in, it was not mentioned nor is it posted that breakfast is not included. Each early morning I would go to breakfast and ask for a cappuccino to go. THEY CHARGED ME FOR AN ENTIRE $12 BREAKFAST each time and didn't make adjustments to my bill.
Overall very unprofessional and poor customer service.
- Stadt Freiburg Hotel
