First of all, I did not know that two Credit Cards were copied by the Hotel.
After the checked-out , the Hotel charged more than 1600 euro from copied Cards without any confirmation and even notification and moreover made double charges from two different bank accounts.
I was in the Hotel there in the winter 2011.
Around the hotel was a beautiful, but closed garden.
None could get in even for photos.
It seems to me this garden is only for postcard and advertisement not for guests.
I arrived late in the evening and was very tiered, but after checked-in I had some doubts regarding the hotel’s rate.
Later, my doubts became true and this hotel is hardly 3 stars, in fact.
My dressing gown was dirty, slippers were not in the room and all trousers were colored with red color because of tear apart carpet.
In the morning I could not believed that I booked this hotel for 5 days.
All furniture was very old and broke down, bathtub was terribly cracked and hot tap is broken, also big several stains from dirty water were on the cell.
I thought that the Hotel made just a mistake and the money will be back upon my first request, but the Hotel had another intention.
After three months of negotiations, in desperation I write this message with a hope that this Hotel will not be able to fraud you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 April 2011
This comment is another negative comment from the same guest down below. Therefore the same response as down below. Tripadvisor should actually stop duplicate complaints from the same guest. That is not fair to the hotel and shows how tripadvisor does not follow their own rules even though we contacted Tripadvisor 4 times.
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Dear Guest,
as per our confirmation, you did have a cancellation deadline which you did not keep. Please understand that we as a hotel must plan our occupancy and if you depart upon short notice and we cannot resell the room, then charges may occure. But, we even offered you full compensation of those charges for a future stay which you also turned down. Until your checkout you seemed very happy with your room, we even upgraded you due to your honeymoon. You never mentioned any problems during the first 3 nights. It is unfortunate that you now seem to use this platform with false information as a way to punish us as a hotel for the cancellation charges. That is not fair. We wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC