We asked for a room close to reception & despite the fact that the hotel wasn't particularly busy were given a room in a different building. Luggage had to be carried through a garden, up two narrow, dark spiral staircases, & THROUGH THE RESTAURANT. Receptionist was very unhelpful, refusing to make a phone call regarding our forward booking in the same chain, saying that it was "too expensive" to make such a call, & suggesting that we went outside & used a public call box instead. The room was very small, stale, & the only Best Western we've ever visited that didn't offer a hospitality tray. The restaurant was very quiet for a good reason - the food was overpriced & mediocre. In all a very disappointing experience & we were glad to get out.
- Best Western Lyon
- Lyon Best Western
