We had booked 2 rooms and arrived late in the evening. When we locked ourselves into the rooms that we had been given, we found out that they were already in use by someone else! When we went down to the reception, the receptionist stated that the people in the rooms had given our names when they arrived, and that was why the receptionist had given them our rooms. This was totally unlikely, as we have a very rare familyname. They could not give us any other rooms, since the hotel was fully booked. As they did not offer to help us find another hotel, we had to start looking for one ourselves at 1 A.M.! The 2 other family members travelling with us were almost 80 years old and it was extremely tiring for them. When we arrived at the hotel again the next day, we were not offered any real apologies or compensation for the extra time and trouble plus taxi expenses, that we had had. We stayed there the following 2 nights as everything else in Lyon was booked due to the big SIRHA Fair. The hotel was very old, run down and our rooms were freezing cold. All in all, we would NOT recommend staying at this hotel!!!
- l Hotel Dubost
- l Hotel Lyon
