Fabulous value for money. Very charming hotel, still maintaining the grandeur of old times. Excellent location - you can walk to both the city centre and the Old City. Beautiful surroundings. The rooms are beautifully decorated and the service is impecable.

A 5 day gourmet break was made better by this stylish hotel. Friendly staff and good service coupled with a great, but pricey breakfast and a big comfortable bed. All within a few metres of Place Bellecour, great shop and some great Bouchons. The only negative was a small bathroom.

We checked in to be told out room was not ready and that we should return in an hour. Upon return the same person that we spoke to initially forgot who we were and couldnt even locate our reservation! 20 mins later we were in our royal suite which was not so 'royal'. There were water stains on the walls, damaged wallpaper, scratched doors and walls, damaged toilet seats, dirty toilet seats- absolutely disgusting which I had to clean because the concierge did not even bother to notify the cleaners about, nor apologise or appear to care. The coffee cups were dirty and when I raised it with concierge once again Pierre did not even apologise or do anything about it. I even filled te cup with water and left it on the table and the cleaners just emptied it out without bothering to wash it! the cup was still wet with the dirt still visible inside - gross!
The bathrooms looked very old and worn as did the whole room. It was obvious the room was not maintained at all.
The worst part was that we paid 950 euros for 4 nights in a suite yet the tv in the lounge wasn't working. They sent maintenance to the room when we called yet they couldn't fix it. We were never updated so every day we had to ask Pierre what was happening with it and there was always an excuse! Then on the last day we were frustrated and I told Pierre my husband was I'll and in bed yet I couldn't even sit in the lounge to watch tv because it want working. Again, he didn't care and said oh we can't fix it. They originally said they would replace it, then on the last night of our stay he just made that stupid comment like he didn't care.

The so called room service menu is pathetic. There are 6 basic items that shouldn't even warrant a room service menu!!

I do not recommend anyone waste their money on this hotel it's the worst hotel I have ever stayed at in all my years of travel!