We were very disappointed about this Best Western Hotel. First of all, the location is not great. The hotel is located just south of Gare Perrache in a neighborhood with a lot of prostitution in the street. If you go downtown at night, you always have to cross the station which is known for being not safe at night.

The hotel rooms are in bad shape and need renovation. They are clean, but that's pretty much all.

When we arrived at 11 at night, we got a smoking room on the very warm third floor. At the time of reservation we asked for a non smoking rooms since we don't smoke!!

When I went downstairs to ask for a different and non smoking room on a lower floor, the older men (night concierge?) at the front desk was extremely rude. He told me that the hotel didn't have non smoking rooms and he didn't have any other rooms left. I urged him to give us another room and finally, after he made fun of me, we got a non smoking room on the first floor.

Unfortunately, that room was facing the very noisy street and we barely slept for 4 nights. We didn't have a choice, it was either a smoking room on the third floor or a noisy non smoking room on the street side.

The elevator didn't want to move to the third floor and got stuck on the ground floor. Apparently our 2 suitcases were already too much weight for the elevator, so we had to send up our suitcases by elevator and walked the stairs ourselves. The last day the elevator broke down.

One night we had a drink at the bar. The bar tender was hanging around. The counter top of the bar was very dirty, not a place where you should serve drinks or food.

Breakfast is good. Service wasn't. When we got to the restaurant at 0950am, we were already told that service finishes at 10am which was a kind of an unpleasant welcome.

I would never recommend this hotel to anybody.