The hotel wasn't outstanding but nice enough for the prices they charge. Contrary to other reviews, I found the staff to be fairly accomodating and friendly. When we had problems, the woman in charge promptly responded. This is a French run hotel with French staff, so you're simply not going to get this outpouring of friendliness that you might find at a bed and breakfast in middle America. As is fairly common with older hotels in France, we had a room (room 101) that obviously had a toilet and shower built into the room, which meant the whole bathroom was closer than you would have liked. The room had a slightly musty smell as well, but I guess we got used to it after a while. She charged us less than the posted rate, so either it's the discounted room in the hotel or she had lowered her prices. The view out the window was nice, breakfast was decent and the hotel restaurant served very good food, though we only ate their once b/c the atmosphere there wasn't really what we were looking for. If I go back to Chamonix, I'd probably look elsewhere first, especially for romantic trips, but I'd return again if no other options. Better for families than couples.