For anyone considering staying at this hotel, I strongly recommend you look elsewhere. It's dirty, very noisy all night (both from outside and inside), has poor facilities and is too expensive.
I hope this review helps other travellers avoid my experience.
1. Don't trust Expedia on price
If you fancy your luck and decide after reading this review to stay at the Agora hotel, you should check prices on the hotel's own website (www.hotel-agora.com) rather than relying on services such as Expedia.
When I booked online, Expedia offered a "special rate" -- a reduction from the "standard price" of 160 euro to the discounted price of 80 euro. A good deal, I thought, and it must be a great hotel if it's rack rate is 160 euro! Because this was a special rate, too, Expedia demanded payment in full at the time of making the booking.
Needless to say, when I arrived at the hotel I was horrified to see that the year-round annual rack rate for my room was only 74 euro -- not 160, as Expedia advertised. What a rip-off!
2. The room was dirty, poorly cleaned and maintained, and badly designed
Although the hotel's lobby is really modern pretty, the rooms aren't. My "non-smoking room" had:
- dirty walls, in dire need of a new paint job (not really acceptable for a 3 star hotel)
- cigarette burns in all of the furniture including the bedside tables (really tasteful!)
- ugly bright yellow and blue decor (not that it really matters)
- the curtain over the exterior window didn't even cover the whole window (oops?)
3. The shower is filthy and inadequate
When I opened the bathroom, I was surprised to find:
- black and pink mould on the shower tiles (yuck!)
- pink mould on the bottom foot of the shower curtain, which was otherwise all white (yuck again!)
Apart from the shower being unclean, it's also hard to have a frustration-free shower, because:
- the water temperature changes from hot to cold and vice versa whenever anyone else on the same floor uses the taps in their room
- the single light in the bathroom is so poor it's hard to even do your hair!
4. The noise levels are appalling
Although the exterior window is double glazed, it didn't seal properly and as such every time a motor-scooter went past, its sound penetrated the room with ease. But that was the least of my worries...
All night (by this I mean, from 7pm, then again at 10pm, midnight, 2am and again in the morning) a range of noises penetrated my room from the roof above (I was only on the second floor) and the adjoining wall. Plumbing noises were very noticeable every time a neighbouring room flushed the toilet or ran their taps. But the worst thing was a loud grating noise, like someone moving heavy furniture over a tiled floor, coming through the roof. I couldn't for the life of me work out what this was -- perhaps it was the heating pipes in the building creaking or groaning; I don't know; all I know is that it made it near impossible to sleep. I slept better on the TGV back to Paris.
5. The bed is comfortable -- if you wear ear muffs
To be fair, I should say that the bed was really comfortable. Firm but soft, with a really nice doona/duvet and good supportive pillows. If the hotel had proper soundproofing and plumbing, I think anyone would have a good night's sleep in this bed.
- Agora Hotel Aix Les Bains
