Just stayed for an overnight and found the room very basic. We also booked for dinner, which was ok, but service not good. Overall a very expensive and unexpiring stay. Tables for breakfast were not even laid up and little breakfast choice considering the extra charge.

The building is charming, but all the rest....starting from the rooms, so small that you wonder if it is a joke. Additionally, the service is inexistant, they make you feel invisible. I might have chosen the wrong weekend (S.Valentine's), but, pls, if you know you have all these guests, provide additional personnel. I had paid for the package room+dinner and after having waited for 45 minutes that someone came to our table with no success, we decided to leave and have dinner elsewhere. They did not even apologized nor asked for the reason of our departure (useless to say that I was not reimbursed for the unused dinner). We left with no regret, especially because the dinner they were serving to other tables did not look good (among others, they were going around tables with trays of desserts and cheeses without using any food protection, just fully exposed to germs of all customers and staff. Disgusting.

This is a classic example of not doing enough research aforehand. I chose this hotel from an internet review for a significant wedding anniversary. Having driven over the mountains from Lyon and around the lower end of the lake, we were astonished to then find that the entire town of Aix les Bains is not on the lake but a couple of kilometers uphill, and that this hotel is a further couple of kilometers outside, uphill and not within walking distance from the town/lake - unless you like hiking.

The exterior is beautifully maintained patios with flowering plants and water features. The inside looks interesting - but.

We were greeted by a very friendly person who turned out to be (in a 3-day stay) the only friendly person on the premises. We were offered a choice of rooms and chose the one I had reserved - a twin with balcony overlooking the gardens. The bedroom was very nice but the bathroom was the tiniest I have ever encountered in any hotel anywhere. The lavatory was right next to the small bathtub which is rather too intimate for two people sharing even if they have been married for a long time.

We were really looking forward to dining there for potentially all 3 nights. But one glance at the menu somehow told me that it had not changed in a very long time (~10 years?) and worse, that it would not change while we were there. One side of the menu is labelled both Gourmet and Gourmand with the first character off each line missing (due to poor print-out) which made it hard to read. The other side of the menu is a la carte, containing more or less the same items as on the facing page. Uh huh........

We changed for dinner and needn't have bothered: there were other people there in shorts and trainers. There was one waiter running about 30 tables with one elderly assistant. As a result his entire mission was to sit people down and rush them through their meal as fast as possible. He succeeded in this mission too - on the first night he had managed to clear the dining room by 10.15pm and on the second night did even better. The place was completely empty by 9.30pm. We were astonished, and very disappointed with the complete lack of ambience and worse, the so-called gourmet/gourmand meal. It seemed to us that they plate up all the little vegetables (very pretty but completely tastless) and then whack on whatever the customers have ordered - lamb, beef, fish - all main courses come with the same accompaniments whatever you have ordered. This is not gourmet dining.

Additionally, there is nothing to do once you have been rushed through your meal and left the dining room. There is no bar. There is a lounge (empty) and a serving position, but no one attends to it except the receptionist. The only option is to go back to your room, or sit outside with coffee. They don't like customers sitting outside after dinner, we found. They turned all the lights out, leaving us in the dark garden.

Breakfast makes you blink, slowly. They charge €14 per head for a completely unstaffed area with rock-hard bread rolls (the same as in the restaurant), tiny flaking croissants, some cheeses which look left-over from the restaurant, plain yoghurt, huge urns of tea/coffee and if you want anything hot you have to boil the egg yourself. But there is no alternative for breakfast unless you are prepared to hike ~2km into town.

The overall impression is that looks are not everything and that they are resting on their (presumably years ago) laurels with the tastless and over-cooked food. They need more waiting staff, a new chef and a complete revision of the menu. They should also at least pretend to care when 3-night customers tell them that their establishment was chosen for a significant anniversary.

Very disappointing. Not recommended.

Booked a room here that supposedly had a garden view (paid quite a bit more for it). Our balcony was too high to see over without standing up. The bed was very old and lumpy. We did not have a shower, just a bath with a shower spout. The room smelled bad (old and musty), and there was no air conditioner. Would have opened a window if there were one, but alas there was only a double door to the balcony, and too many bugs would have come in. I DO NOT RECOMMEND.