The hotel staff is extremely helpful, you just have to be patient. After our transatlantic flight, we knew our room wouldn't be ready until 2PM, so they kept our bags and suggested some local sites we could walk to. When we came back, however, the rooms still weren't ready. The concierge was kind enough to squeeze us in, but it took quite some time since he stopped to answer the phone every 2 minutes. The rooms were lovely and spacious, but our shower head was broken and sprayed water all over the bathroom. Breakfast was a real treat. The location of the hotel is very central to the Old Port, but beware--the surrounding restaurants and cafes are tres touristy and expensive. Instead, we venutred further into the city to find grocery stores and boulangeries. Overall, a good stay, but just have to accept that rushing and prompt customer service aren't a French expectation.
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