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Mercure Marseille Centre – reviews, photos

3.0 of 5
1 rue Neuve Saint Martin, 13001 Marseille, France
Hotel amenities
Mercure Marseille Centre
Ranked #59 of 121 hotels in Marseille
3.5 of 5 stars 136 Reviews
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136 reviews from our community

    Trip type
Traveller rating
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Date Rating
Bandung, Indonesia
Top Contributor
53 reviews 53 reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
“Bad hotel room and staff, only just for sleeping in the night”
1 of 5 stars Reviewed 25 February 2011

This is 3 stars hotel from Accor group, which is in my opinion, this hotel is below standard of Accor Group. The pros of this hotel is only the location. It's really nice hotel downtown Marseille. Just 10 minutes walk from Marseille Bay. But the location a bit feel unsafe if you walk by yourself or a company, because it's dark surrounding and minimum light around, especially in the night. And before going outside hotel, the security said to me in pantomime, beware of pickpocket and thief to steal your things. That's make me sure that the surrounding area is not really safe.

Problem when I'm check in is the door cannot open because bad lock, cannot move the lever. When we asked to change to a different room, we can enter the room but cannot lock the room door, eventhough already lock. The door can open without any key. We asked to change another room which is ok now. The other problem when we back to hotel at 11pm, we just found out that the room provide only one towel. Which is we need another towel for bath. When I asked the staff for another towel, they speak French-English which is not really clear enough, and what I heard is "ok, the towel is ready". And then they call back to our room and said that I must take the towel by myself to reception. That's a pity, no room service in the night.

For the cheap price for only sleeping in the night and downtown location, may be I will back to this hotel, but for other reason definetely not

  • Stayed May 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RolandL about Mercure Marseille Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uk
Senior Contributor
34 reviews 34 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Bed Bugs Beware!!”
2 of 5 stars Reviewed 5 February 2011

Check in was ok, room was pretty basic but bed was full of bed bugs, bathroom was pretty run down, but breakfast was good

  • Stayed January 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask MkMark about Mercure Marseille Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Modern, central but with technical and service problems”
3 of 5 stars Reviewed 15 September 2010

I booked Mercure on the Accor website for a special rate (55 euro) that required full prepayment online. I paid with my credit card. But upon my arrival to the hotel the receptionist refused to check me in, she said that I may had paid by a stolen credit card, and so I had to leave a cash deposit of at least 100 euros.
It had to argue for half an hour, then the GM interfered and I finally got my room key. A second disappointment came when I realized that the A/C was not working. It was + 34 C. This was the receptionist's comment: I am not a technician, I dont know why the a/c doesnt work. You may open the window and turn off the light to avoid mosquitos.
The A/c is centrally controlled, when the hotel is not fully booked the managers can turn a/c off to save electricity which is quiet expensive in France. After two day and many complains the a/c was turned on again and i was upgraded to a premium room with a fantastic view of the Notre Dam de la Garde.

The room was big enough with king bed, plasma tv, safety deposit box, luxury bathroom (most french hotels only have shower), separate wc, coffee maker.

Mercure is a tall modern tower conveniently located two blocks from the Marseille old port.

When looking for the hotel go to the Centre Bourse shopping centre (actually Mercure has a direct access to it which was closed during my stay), or look for the open air museum of history of Marseille, Mercure is the tall brown tower behind it. No taxi driver in Marseille would know a small side street - Neuve St Martin.

Also i understand that the garbage bins outside the hotel are beyond the control of Accor group but it could be a good idea to encourage the municipality to remouve them.
Besides that the location is very convinient, next door to shops, museum and a stone's throw from the port. Convenient if you want to explore Marseille on foot.

In hot weather you may prefer to take a tourist train from the port area to go to the Notre Dam de la Garde hill or old blocks on the opposite. Usually I am not a fan of kitschy touristy entertainments but in such heat (and some sanitary pbms of this port city) trains were very convenient.
Another "thing not to miss" is a boat trip to Chateau d'If - setting to the famous Count of Montecristo novel.
So I think you cant beat the Mercure location and price (if the hotel agrees to check you in).
Some nice SPA hotels are also located in the estern bay to the left of the port, but they would be expensive and you would need to take taxi to get downtown.

Mercure offer breakfast for 13 euros per person, but no dinner of lunch (may be it will open in high season?). There is a nice bar in the lobby.

My general impressions of Marseille are also mixed: its so big, so picturesque, so old, so romantic, and ..as all the ports so dirty. Still it is a pleasure just to be there, look at the beautifull sailboats, watch this mixture of people so different in appearance and culture: sailors, tourists, immigrants.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Zazix about Mercure Marseille Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antibes
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Very good service and location”
4 of 5 stars Reviewed 18 April 2010
1
person found this review helpful

The hotel is very well located, 5min walk from the old town and the port. The staff is very friendly and helpful. Breakfast is very good with a lots of choices. The parking is just under the hotel which usually cost 15 euros per day but we only paid 8 euros for the whole weekend.
The room is clean with an amazing view of Notre dame de la garde (8th floor).

  • Stayed March 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tvnngm about Mercure Marseille Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, TX
2 reviews
1 helpful vote 1 helpful vote
“What a Dive!”
1 of 5 stars Reviewed 26 October 2008

This is without a doubt the worst hotel I have ever been in. There is no way it is a three star hotel. The staff was rude and disinterested. It took us almost 30 minutes to check in because the people at the desk kept stopping to answer the phone or talk to each other. The elevators were so small we were unable to fit in with our luggage and one other person. They were also very slow. The room was tiny and very dirty. The carpet had not been cleaned maybe since the hotel was built. The bed was little more than an old mattress on the floor. The towels in the bathroom were worn thin and the bath towels were the size of hand towels. The maid refused to give us more than two. The rooms were not soundproof and you could hear traffic from the street and people in other rooms. The hotel lobby and bar were shabby and the staff barely acknowledge we were there. We could not get out of there fast enough! You can get a much better hotel for the same price in Marseille. Keep looking!

  • Liked — Nothing
  • Disliked — The entire experience.
  • Stayed October 2008, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask MLCH1214 about Mercure Marseille Centre
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Additional Information about Mercure Marseille Centre

  • Accor Marseille Euro Centre
Address: 1 rue Neuve Saint Martin, 13001 Marseille, France
Price range (per night):* INR7,133 - 10,756

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