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Novotel Marseille Est – reviews, photos

4.0 of 5
Avenue de Saint-Menet | CEDEX 11, 13396 Marseille, France
Hotel amenities
Novotel Marseille Est
Ranked #48 of 121 hotels in Marseille
3.5 of 5 stars 63 Reviews
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63 reviews from our community

    Trip type
Traveller rating
    9
    29
    15
    8
    2
Date Rating
Munich, Germany
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Low cost-/performance ratio”
3 of 5 stars Reviewed 22 January 2012

The hotel belongs to the Novotel chain, which normally stands for superior business class hotels. This hotel seems to be an upgraded Ibis; not very new, plastics bathrooms; not very nicely carpeted floors; in the minibar there was an Evian water bottle that had been already opened; this problem seemed to be known already. I was not charged for the bottle, but the bottle was not replaced, either. Rooms are not very calm and quiet as the hotel is surrounded by highways on each side.
The restaurant also is not quite the French haute cuisine and it is too strongly air-conditioned.

Rooms are sufficiently big, however. There is also free WiFi in the rooms and it works fine. The service was friendly and the staff competent and helpful.

All in all the hotel is functional for a business stay - but regarding the price it is a bit disappointing.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask teymour01 about Novotel Marseille Est
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Agoda Traveller
“Unpleasant place”
2 of 5 stars Reviewed 6 January 2009
2
people found this review helpful

  • Liked
  • Disliked
  • Stayed January 2009
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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“La palme d'or de la malbouffe, du mauvais emplacement et de la standardisation du groupe Accor”
1 of 5 stars Reviewed 23 May 2012
Google Translation

  • Stayed April 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Hartik about Novotel Marseille Est
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xalu0444, Responsable réception at Novotel Marseille Est, responded to this review
25 May 2012
Bonjour,

Nous nous permettons de revenir vers vous suite à vos commentaires et vous remercions de nous avoir fait parvenir vos impressions.
Toutefois, nous sommes surpris car nous n'avons eu aucun retour négatif de la part de nos clients séminaires sur le mois d'avril. De plus, il n'est pas habituel, pour nous, de recevoir de telles remarques.

Nous ne sommes pas en mesure de vous contacter et d'identiifer le séminaire auquel vous avez participé. C'est pourquoi, nous nous tenons à votre disposition afin d'en discuter si vous avez le souhait de nous contacter directement.

cordialement,

La direction
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Albertville, France
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Moderne - bien en transit pas pour visiter Marseille”
3 of 5 stars Reviewed 22 May 2012
Google Translation

  • Stayed May 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by skiwie for Marseille
Ask skiwie about Novotel Marseille Est
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annecy, France
1 review
“Attention!”
1 of 5 stars Reviewed 12 May 2012
Google Translation

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Maria D about Novotel Marseille Est
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xalu0444, Responsable réception at Novotel Marseille Est, responded to this review
22 May 2012
Bonjour Madame,

Suite à votre commentaire publié le 12 mai dernier, je suis surprise d'apprendre avec effroi ce qui s'est passé dans mon établissement. En effet, je n'ai pas eu connaissance de ce manquement pour lequel, s'il est avéré, je vous présente nos excuses. Je n'ai malheureusement pas votre nom de famille ni d'information au sujet de la date de votre séjour ou même du numéro de chambre dans laquelle vous avez séjourné.
J'aurais aimé que nous puissions en discuter de vive voix. Auriez-vous la gentillesse de bien vouloir m'accorder un rendez-vous téléphonique.

Je me tiens à votre disposition et reste dans l'attente de votre retour.

a très bientôt j'espère.
Bien cordialement,

Luce LOUBET
Responsable hébergement
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Additional Information about Novotel Marseille Est

  • Novotel Marseille
  • Marseille Novotel
Address: Avenue de Saint-Menet | CEDEX 11, 13396 Marseille, France
Price range (per night):* INR6,130 - 9,028

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