We booked this hotel to spend a short week end and enjoy the Indian summer! We are a leaders club member and we always trust lhw standards to book our stays. in that case we should have been more careful ... as what surprises me is there is no mention in any tripadvisor’s reviews of the very very disturbing trains/cars/bikes noise that you will experience if you stay in any comfort mountain view room , even some superior rooms have this issue ! So basically in order to spend a correct stay you’ll have to book at least a superior sea view room! Otherwise be prepared to need good earplugs! Which is unacceptable when sleeping in a 5* hotel. After complaining (and because it was out of season), the manager could give us another room with a nicer view but most of all on the quiet side of the hotel. Still we were indelicately pointed out that this gesture was an exceptional favor as we already benefited from a promotional rate + leader's club benefits (bb + upgrade). I think a customer who is part of a loyalty program should never be reminded that the benefits he gets are part of a huge favor! (Specially that you have to pay a fee to be part of this program) So basically you get what you get so don’t complain!
The rest of the stay was ok, the hotel grounds including swimming pool are nice enough to spend a lovely lazy afternoon with a view on the sea and the cap ferrat. Overall the best asset of this hotel is the people working there; friendly and efficient is an accurate definition.
Too bad for the location just next to the railway tracks! Just be aware.
That is why I would qualify this hotel as a 4* rather than a 5.
- Royal Riviera Hotel
- Royal Riviera
