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Quality Suites Excellior Nice – reviews, photos

4.0 of 5
179 Promenade des Anglais, 06200 Nice, France
Hotel amenities
Quality Suites Excellior Nice
Ranked #115 of 215 hotels in Nice
3.5 of 5 stars 84 Reviews
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84 reviews from our community

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Traveller rating
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Date Rating
Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Better than expected - a good choice”
4 of 5 stars Reviewed 7 November 2011
2
people found this review helpful

I was really worried when travelling to this hotel as it was booked by friends who weren't familiar with the tripadvisor site (I've remedied this now!!) and having seen the reviews that were posted I was not looking forward to staying at the hotel. However, I was pleasantly surprised actually really pleasantly surprised. there were 4 girls sharing a sea view room on the 4th floor and the views, location and balcony were amazing. The rooms were generally very clean and spacious and we had great support from the receptionist who was very helpful despite the fact that she was alone on the reception desk and quite busy - she was very happy to help us.
We had no issues with anything going missing but then again, didn't leave any opportunities. The continental breakfast was nice and fresh and good value for money.
Overall, I liked the hotel. I could be picky and point out some minor things they could address but I think if you look hard enough you'll find something wrong so I won't be picky as I was really looking hard based on the other reviews. It would appear that the comments about cleanliness were certainly addressed as our apartment and surrounding areas were very clean.

Room Tip: definitely worth paying the extra for the sea view - the views are stunning and the balconys are spa...
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  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
1 review
3 helpful votes 3 helpful votes
“We were robbed too.”
1 of 5 stars Reviewed 14 October 2011
3
people found this review helpful

We stayed at this hotel for 5 days.The third day we were not able to open our safe on the room when we came back to our room. We got an error message when we voted our personal code. The boss helped us to open it and told us that the battery was empty. I thought it was suspiciously because our friends also had problem with their safe.Then I checked and found out that there was missing money, about 3000 nkr from the safe. We warned the boss, but he was not very helpful. We watched his videotape from the hall outside our room. Three persons from the staff went in and out several times, but the boss denied that any of them could get the key to the safe. The key hang on the wall near the open door in his office. He told us that the two persons besides the cleaning staff were there to control that the cleaning job was ok. When we came home the trash was still on the room and the floor was dirty!!!.Many reasons not to stay at this hotel: Dirty room and equipment in the kitchen, defect dishwasher and other electric equipment. And worst of all: Don`t trust the staff!!! I will never stay there again and do not recommend it for anyone. VERY BAD!!!

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“It is what it is.”
2 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

This was a family trip and the first things my kids said was "Oh My God we're going to get fleas".

No, it wasn't that bad. At all. But the cleaning staff had forgot to clean the windows, which was the first thing we saw and the window full of fingerprints and smudges made the place look very dingy.

It IS kind of worse for wear and there ARE quite a lot of fishmoths in the bathroom. But it's not horrible, it's just not very good. The problem lies with the price and the four stars.

Pros
Nice Staff
View of the Med is great

Cons
Not very clean
Pricey, compared to a nice hotel in town
Breakfast is pretty bad
FAR from the city; 20 minutes is not enough for for two kids, it's more like 45. Be aware of this.


Actually, if the hotel was two stars or even maybe three I would be decently happy with it.

Room Tip: View of the sea a must. The higher up the better.
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  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“We were robbed!!!”
1 of 5 stars Reviewed 11 August 2011
1
person found this review helpful

The staff at the hotel stole approximately $1800 Australian dollars from us by having a dodgy safe in our apartment. I will never go there again!!!!

  • Stayed June 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JEANJACQUES HUQUET, Directeur général at Quality Suites Excellior Nice, responded to this review
3 October 2011
I acknowledge your comment.
I am surprised that, having stayed from June 26 to July 5 in our establishment, you've ever warned us of this so-called theft, which allegedly occurred on July 3 according to your words (2 days before departure), or the failure of your safe, leaving cash in a non closed bag in your apartment ?!?!
You have sent your complaint, made ​​in Paris on July 6, registered August 11, 2011, with no delay allowing us to watch the video of our floors. Your accusations undermine the integrity of our staff who has never had this problem.
With so many inconsistencies, you will understand that we have great difficulty accepting this kind of comment and extremely serious and defamatory accusations.
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Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“it sucks”
1 of 5 stars Reviewed 16 July 2011
1
person found this review helpful

This Hotel offers them self as a 4 Star. Well even for French standards do really ask my self where the hell do they got them from? Certainly not for the cleanness: it is very fitly in the hallway & elevator etc.
Checking in; when we showed up at the front desk. Took them a wile to find the reservation for three rooms to be told check in time is 3PM. This we could accept and went for a 3 hour walk, but not showing up at the indicated time it took them 25 minutes to find out the rooms are not ready yet. An additional full hour waiting. No apologies though.
The Rooms again; 4 stars common, get serious, nooo way. 2 would be appropriate for this Hotel at the most.

I’m travelling about ~ 180 days a year for business and saw a lot, this is never ever a 4 star Hotel.
Now I know why it was one of the last still having rooms available wile all other ( 4 stars ) where fully booked. ( This was a business trip as well )

• Unprofessional staff at the front desk. Ignored by the supervisor elegantly.
• Very fitly hallway and elevator. Only one elevator was working at this time only announced at the ground floor, “out of order”. The waiting time was accordingly.
• Room’s, interiors mid 70tis, electrical outlets loose etc.
• Vents in kitchen and bad room are full of dirt.
• The refrigerator icebox you better not open!!!!!
• TV old and only half the cannels indicated are working.

Did read some of the scores and noted all the higher once are eider posted from guests from the UK or similar low standard countries, and is therefore only valid if you are used to such standards and it is your own fault paying those prizes for that kind of accommodation.

My recommendation stay away, there are a lot of other Hotels around where you probably get what you pay for, not at this one.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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JEANJACQUES HUQUET, Directeur général at Quality Suites Excellior Nice, responded to this review
18 July 2011
Bien étrange commentaire compte tenu des faits suivants:
- Réservations reçues de 3 studios vue ville en dernière minute (dans la nuit précédant l'arrivée)
- le client trouve inadmissible de ne pas disposer de ces chambres à 10 h le matin ??? alors que dans le monde entier les clients peuvent rester jusqu'à 11h voir 12h
- sur tous les sites le check in est autorisé à partir de 15h
- néanmoins et pour le satisfaire nous avons surclassé dans 2 suites vue mer avec terrasse, que nous avons données à 15h comme prévu. Mais compte tenu de la haute saison et du retard du client précédent nous avons donné le dernier studio 45 minutes en retard
- Nous nous sommes bien sur excusé de ce délai mais lui avons demandé de considérer aussi qu'étant complet nous ne pouvions pas faire autrement.
- Nous sommes également surpris que ce client se permette de juger bien mal les commentaires d'autres résidents qui eux, ont apprécié notre service
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Additional Information about Quality Suites Excellior Nice

  • Quality Inn Nice
  • Quality Hotel Excellior Nice
Address: 179 Promenade des Anglais, 06200 Nice, France
Price range (per night):* INR7,524 - 14,490

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