Me and my friend booked this hotel for one night only during our 8-day trip to the Riviera, and it turned out to be probably the worst night of our lives. After leaving the hotel in the evening, to go out to dinner and spend the rest of the Friday night at a nightclub near the hotel, we returned to Hotel Locarno -only to find out that the guy at the reception had given our room key to somebody else! We found two strangers coming out of our room with lots of our stuff. One of them assaulted my friend by scratching her in the face. The hotel staff did nothing to stop them, or help us, and they even gave the police a false statement about us knowing the robbers! We ended up spending the rest of the night at the hospital and police station. Obviously we did not want to pay for our stay, and the staff agreed to that. But when I got home I realized they still have charged my credit card by a sum greater than what we had agreed to pay in the first place (I had given my credit card information when making the booking for the hotel). A crime report has been made and we have been in contact with a lawyer and are considering pressing charges against the hotel for spoiling our vacation. Not only were we robbed and assaulted, the hotel staff was incredibly rude and tried to blame us for what happened! Thereby I strongly recommend no-one to stay here, the staff hands out room keys to anybody asking for them without checking their identity!
- Locarno Nice
