To whom it may concern,
I was on a European tour with Trafalgar and stayed at the Hotel Apogia Nice and was very disappointed.The service at this hotel was very poor and I had an unpleasant experience with one of the hotel clerks Denise, I had received a dirty room when I checked into the hotel. The bathroom shower curtain was soiled with brown stains, the bed sheets had a large yellow stain that looked like urine on it and the rug was also soiled. The room had a dissatisfying odor, it was so unbearable. I went downstairs to the hotel desk and spoke to Denise and requested a change of room. She asked me what was wrong with the room and what I meant by dirty. I explained to her what the room looked like and she yelled at me, she said that the room was clean and there was nothing wrong with it.
She then threw me a new room key and told me to look at it, when I returned from the new room I told her that it was also unpleasant and she began to shout at me in front of other hotel guests. I felt so embarrassed and asked to speak to my tour guide, Denise then told me I could see another room and she came with me. When we walked in the room it was a mess, there was literally trash all over the floor and wet towels on the bed. I walked out and told her I wanted a clean room, she stepped very close to my first and told me that I was being unreasonable and that Americans are spoiled and I should take my business elsewhere. Hotel guests came out of their rooms to see what the yelling in the hallway was about. I was scared and did not know if Denise was going to become physical, I walked away from her and went to my room.
I was so upset that I called my tour guide and told him I wanted to leave. I was crying uncontrollably and was humiliated, it was the worst experience of my entire life. But, after speaking to my tour guide he managed to get a room for me on the same floor that he was on in case Denise came looking for me.
I ask that someone please speak to Denise and teach her some customer service skills and etiquette. No one should ever have to feel that way that I did that day. I am very disturbed by this and will definitely not recommend this hotel to anyone.
