Stayed for the weekend (during France vs Wales Rugby World Cup!!) and had a great experience. I had glanced at some of the reviews prior to travelling, so I arrived with a few worries about the service that I may receive - I'm glad to say that my worries were totally unfounded.
Location was terrific for what we had planned - near enough to the old district - about 15 minutes walk, and opposite a tram stop (cheap and frequent transportation system) if the walk too much. Around the corner is also the local bus station, the train station a 5 minute walk away.
The reception area is quiet minimalistic, with absolutely enormous sofas - so deep as to be difficult to get off them. Not a whole lot of atmosphere, but spotless and bright. I found the receptionists polite and helpful, offering advice on what to see and how to get about if required.
The rooms exactly as pictured, definitely missed a morning coffee as no tea/coffee facilities in room - but it isn't advertised so little else to say. My ONLY gripe was that the mirror wardrobes had huge cracks at the bottom and really needed replacing.
Bathroom was clean and sizeable, and it was good to have a separate toilet, however the floor wasn't very clean in there when we arrived.
Beds were large and comfortable.
We didn't even get to look at the pool as we had so much planned.
We didn't eat in the restaurant because we wanted to try the local places, although the prices weren't outrageous, but we did use the stylish bar for evening coffee, or a few glasses of wine, and found that the prices were the same as elsewhere in the city. As for the service, the lads in the bar/restaurant were great - it was really quiet in the hotel during our stay so they both went out of their way to make sure that we were happy, and offered loads of advice on what to do and how to get about too.
Breakfast had an adequate choice of self service hot/cold/fruit/cereals etc
It was advised that the hotel had a change of manager in the summer, who had a totally different outlook to customer service, thus a change of some staff ensued. This perhaps explains why there were complaint from previous occupants, but I must say that I found the staff on the whole to be really friendly.
Overall, we had a great time in a great location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC