Due to a car breakdown, we arrived at around 1am, only to find that the hotel has closed at midnight! Now, it's definitely Venere's fault that they haven't informed us about this (they actually said that check-in is at any time after 2pm - literally), but still -
exhausted from the long trip with the car which was breaking down, we rang the door bell of the hotel: a terribly rude person answered the speakerphone and started shouting at us that the hotel is closed, and that he's sleeping, why did we wake him up.Then he hung up shouting that we shouldn't bother him!!
Now, I know that it's not Hilton, but still that is no way to treat a client.
We then obviously had to look in the middle of the night for another hotel and were fortunate enough to find for almost the same price (10 eur difference) a nice beachside best western hotel. Absolutely no comparison in value between this nice 3star hotel where we were treated nicely (also given the discount because they saw how stressed we were) - and that awful place Astor, miles behind the train station in an crap neighborhood.
So in the end we did feel lucky to have been denied check-in at this dump.
- Astor Hotel Juan Les Pins
