The room facilities of this hotel were similar to a budget hotel. If you get a room within 15 metres of the lift it will wake you from 6.00 in the morning. After changing rooms to try and get further away this would have worked if someone hadn't decided to refill all the minibars at 7.15 in nearby rooms. Linen, towels, pillows were all old and and poor for the very start of the season. Toilet of second room wobbled and the door handle fell off on day two, and although left on the side was not fixed but placed back on in order to fall off again. The bathroom was stand in the bath and use of a flexi - hose shower which leaked all over the floor. The combination of drainage problems left this room with a distinct odour.
Breakfat was good in terms of quality of pastries and coffee, but cooked part was back to budget hotel. Happy friendly staff serving but overstretched.
On reception they were helpful and the beach was well organised. The house keeping side needs a complete shake up.
If thinking about paying summer season rates here I would opt instead to fly off to Club Med.
We chose this as it offered the best location in Juan les Pins. Unfortunately there is a sense of complacency that means that the basics are not right here. They were not ready for the start of the season and were still doing basic maintenance - painting panels as we sat having our breakfast less than 5 metres away. Can you believe one of the painters interupted our breakfast to ask if we had a match for his cigarette. I expected John Cleese to arrive and bat him around the head.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 April 2011
Dear Guest,
We were sorry to learn of your concerns with your recent stay and we would like to apologize for the disappointment you have expressed.
We were sorry to learn of your concerns with the state and the comfort of your room. We would like to apologize for all the inconveniences. Indeed, it is only through constructive criticism from our valuable guests that whenever shortfalls occur, immediate action can be taken to improve set standards and rectify shortcomings. You have my assurances that all your comments will be taken into consideration in order to improve the quality of our service and the comfort of our guests.
We were most concerned to read your comments regarding the ongoing maintenance works and we would like to apologize for the inconveniences this may have caused. We have during the winter period made many renovation works and particularly in our Restaurant La Frégate. Unfortunately, we were held up by bad weather conditions which obliged us to reorganize our Restaurants and beach offers. We are happy to inform you that all our works will be completed by the end of the month and we would be pleased to welcome our guests in our Restaurant overlooking the Lerins Islands and the Cap d’Antibes by the beginning of May.
We thank you for your support
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC