Cap Estel is a gorgeous hotel, really stunning. The main building is elegant and well-designed, the view is to die for, and the infinity pool is a dream. Even the gym has a 100+ degree view of the Med. We loved our stay here and I would probably go back because it's such a beautiful and special place, but I do have some reservations.
We were upgraded from our original room to an amazing suite built into the cliff with a 180degree view of the ocean and completely private/hidden balconies. Amazing. However, the room itself was very small and the furniture/decor was surprisingly very average (the kind you'd see in a nondescript hotel elsewhere) - not what you expect given the elegance of the main building, the gorgeous setting, and the list price for the suite.
Second, the service is generally disinterested and unresponsive, and was particularly so when we had an issue we were hoping they could resolve. We called a number of times asking if they could fix the internet, and it took them 36 hours to send someone. When someone did finally come by it wasn't fixed. We called back, someone came again, and again it wasn't resolved. When we talked to the front desk staff about this they were non-committal. Only at the end of the stay when we brought it up again did they tell us that the internet hadn't been working in the whole property for the entire duration of our stay, something that it would have been nice to have been informed of earlier. Also, the service at the cafe is very slow and be warned, prices are very high - 35 euros for a hamburger (although the service at the restaurant for dinner was very good).
Again, this really is a lovely hotel, and certainly worth visiting if you can, but doesn't provide the kind of flawless experience you should be able to expect at this price range. I'd love to see the management focus on the issues above because it could then easily become one of the best hotels we've ever had the good fortune to experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC