I stayed here with my wife for three nights in July, and was disappointed. When we arrived the room was not ready (which was fair enough) so the girl at reception said she would call on my mobile when it was free. I never heard from her and that set the tone for the stay. The room was large and decorated in a minimalist retro style but smelled strongly of smoke, and the coffee table was stained and dirty. The bathroom was tiny and had more than a whiff of stale urine. We had breakfast and the cold section was fine, but the hot option was stone cold too and not appetising. In the evening we had a couple of drinks in the bar outside as the hotel is set back from the road in its own grounds, which is nice, but the service was very slow. The head waiter was busy bantering with the French speaking and more obviously wealthy guests, but we were ignored. One day we went to the private beach in the late afternoon, but spend 20 minutes being ignored by the staff so gave up. On the last day the room was not made up, and it took three (very polite) complaints to the reception before anything was done about it. When it was finally cleaned, various personal effects on the side stand had been knocked off and not put back. I was surprised to find there was no gym or pool, which you expect at this price (so don't assume, but check). The main advantage to this place is the central location and it being set back from the road, but that does not make up for its faults at this price. Basically, if you look rich and speak more than a few words of French you'll be ok if you can get on with the decor, etc. Otherwise, give it a miss.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 September 2011
Dear Guest,
We would like to deeply apologise regarding the inconveniences you have encountered with the room as this is absolutely not representative and in keeping with the standards in the Grand Hotel.
The cleanliness of our entire property, and especially the rooms, is our priority and we always have very good feedbacks from our guests.
We also regret that you had a bad impression with our staff, all the points that you have highlighted have been discussed with the different services as we do not wish other guests to have the same feeling. We hold our guests' opinion in the highest esteem and the team of the Grand Hotel is constantly working on the quality of service.
I would be very pleased, should you come back in Cannes in the future, to make you enjoy the real Grand Hotel experience.
Please feel free to contact me personally for further information.
Best regards,
Hugues Raybaud
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC