This was my third visit to france in 8 years, but it was here at this hotel that I first met a truly nasty and unpleasant experience with any French person. First, not one of the staff spoke a word of english during our stay of 3 days. We managed to ask and were told using a guest as an interpreter that breakfast was included in the room. We were therefore surprised when presented with a huge bill (way out of proportion to the quality of the actual breakfast served, which includes watery runny eggs and horrible coffee), and when we explained that two days previously we had been told that the charge was included, the nasty receptionist (a young woman named Charlotte) said "that is [--]". Although we were pleasantly surprised at this sudden display of english vocabulary, I have never met such a nasty and disrespectful group of staff. Also, the hotel advertises that it's rooms include kitchenettes (whcih they do, and are OK), it just neglects to mention the large sign inside the kitchenette explaining that any use of it entails a 50 Euro charge.
Although the rooms and pool area are quite nice, the terrible service and greedy lying made us swear to never return .
- Le Galion Residence Antibes
