We were very disappointed with our stay here. To begin with this Residence Hotel is located in a semi industrial area where there is very little external support or entertainment and it is located right on the motorway. Secondly, the address instructions from the website were unclear. We had to have several attempts at finding our accomodation, retracing our steps until we learned that "on the right across from the resteraunt", which was closed for the two days we were there, actually meant that it was located on the left side, right across the road from the resteraunt..... We could hear guests in the neighboring hotel laughing and having fun in the pool and we wished we had not prebooked at the Court Inn, who insisted on payment in full at the time of check in.
On arrival we were informed of a cleaning fee that appeared nowhere in our quotation/confirmation. The Court Inn Suites is a Hotel Residence which means that the rooms are not serviced daily. We disputed this cleaning fee with the Receptionist and the Manager agreed after challenge to waive the charge. For stays longer than 2 days the charge would have been applied.
We had a ground floor apartment and the patio was unswept and not very welcoming. No item of mismatched crockery in the kitchen was clean; the coffee cups were very stained and chipped. The kitchen bench was broken and only affixed on one end. The microwave was not clean.
The apartment consisted of one double room, a lounge/kitchen room with two single sofa beds and the small bathroom. The bathroom seemed quite new but we were disappointed to find there was only a hand shower affixed about 3 feet off the floor.
We had booked for 4 persons and were supplied only 2 towels. We did get another 2 from reception. The sheets were clean and bedding was quite good. There was French TV. and the airconditioning worked fine.
We would definitely not stay here again...... but we would go back to amazing Avignon.
- Court Hotel Avignon
