We were with a group, and had large renovated rooms in the new wing. They were like suites with the toilet separated from the bathroom and the bedroom. We enjoyed breakfast, which was included for us, and found the staff at the desk very helpful. Everyone went to separate restaurants for dinner one night and all were pleased with the recommendations staff made. They also made the reservations. The location is fantastic. We had stayed in Avignon 10 years ago in a very small room at Hotel d'Europe, and preferred Hotel Cloitre Saint Louis. We also had a group dinner here and enjoyed the food very much.

We stayed in the older part of the hotel. Large rooms, good bathroom, fridge. The rooftop pool is great. Only a block away from the bus stop for the bus to the TGV station, walking distance to everything in town and near the train station (not the TGV station)

We were really happy with the hotel. Staff was nice, room was realy big, nice bed... no charge for 3rd person in the room. Location is just inside the wall, you can walk all over. The building of the hotel is really, really nice... this old but renewed place.

So, all was perfect, but in the last night we had some flees in our bed, which anoyed us. I am sure it was an isolated fact (family members in other room had no issues).

The stone vaulted ceiling of the breakfast room, a corridor in monastery days, is beautiful, as is the view of the courtyard with its six giant plane trees.
The hotel's location within the city walls is convenient.
The first thing I noticed when I walked into my so-called "superior" room in the "new" section was the sour sewer stink (from the shower is my guess.) But I adapted to the smell after about half an hour so that it was not that unpleasant while I was in the room. It was only bothersome each time I returned to the room from the fresh air outside.
There are no drapes to block lights from the "garden"/kitchen view. The room had a patio with slat-like blinds for privacy. Unfortunately, several were missing or broken so that others could look into the room from the garden, kitchen or the elevator area.
Don't look for an extra paper napkin at breakfast, a cost-saving feature, no doubt. Nor coffee pots at the self-service urns (obviously to avoid excessive coffee consumption and/or waste.) Guests have to go back and forth balancing their cups as they wind their way past other guests and tables in the narrow breakfast room. Coffee and food items quickly ran out and were not replaced during my stay.
This hotel could be great with a change of management, one that truly cares. The hotel's deficiencies are excused away by the current management with the explanation that "we've always had these problems with the rooms and don't have the budget to fix them"and "the hotel is heavily booked and everyone comes at one time so the staff can't keep up."