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Mas de la Chapelle – reviews, photos

4.0 of 5
Petite Route de Tarascon, 13200 Arles, France
Hotel amenities
Mas de la Chapelle
Mas de la Chapelle
Mas de la Chapelle
Mas de la Chapelle
Mas de la Chapelle
Mas de la Chapelle
Ranked #20 of 51 hotels in Arles
3.5 of 5 stars 123 Reviews
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123 reviews from our community

    Trip type
Traveller rating
    54
    27
    13
    15
    14
Date Rating
Clearwater, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Somewhat disappointing”
3 of 5 stars Reviewed 5 October 2011
1
person found this review helpful

We were excited about our stay at Mas de la Chapelle based on their website however what we experienced was something less. We were looking for "French country charm" and found French country missing some charm. The hotel is difficult to find even with GPS. When we thought we had located the hotel we found a large steel gate with a key pad and a post-it note on it to call to have the gate opened, thank goodness we had a cell phone. Once the gate opened we were greeted by 2 large German Shepard dogs which either wanted to play or eat you us and my wife wasn't sure their intent. Once we got checked in we wondered the property which at one time was beautiful but now is overgrown and needs a lot of TLC. The chapel and reception area unfortunately smelled of wet dogs since those 2 pesky Sheppards would jump in the ponds and then had the run of the first floor of the hotel. The room was large and very acceptable.
This hotel has so much potential but is either in financial problems for miss managed.

  • Stayed September 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask David G about Mas de la Chapelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lymington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A mixed bag”
3 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

A Historic property - a farmhouse grafted on to a very old Chapel just outside Arles. Our room was superb - huge, charming, antiques galore and lovely old pictures. Grounds were peaceful : ponds, statues, gardens. Is it being restored or running down ? .......hard to tell. Quite untidy. Breakfast is offered but no food, coffee or seemingly anything else. No written information about hotel services to be found in the room or elsewhere and no offers of anything other than a map showing the best way into Arles. The Hotel was quite hard to find as there is a large road construction project blocking the signposted route to Hotel. You need a car to survive here.

In summary: if you want the feeling of being in someone's historic and beautiful home ( complete with large docile Alsatians) without being pestered this may be for you.
But I suspect that most people would prefer a bit more service and a warmer welcome. It could have been so much better when there's potentially quite a lot going for this property.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask alanford47 about Mas de la Chapelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Exotic and Elegant”
5 of 5 stars Reviewed 23 September 2011

Perhaps, happily, there were few guests left at the time of our end-of-season stay, for we felt as though we almost had this fascinating and attractive auberge to ourselves. It was as if we were transported to another world in time and space-- near Arles, yet removed from the concerns of daily life. An eclectic array of furnishings and an exuberant garden await, as does the oasis of a pool in the sun. The feeling is one of opulence and leisure, slightly quirky... Unfortunately we only booked one night. We will correct this mistake on our next visit.

francophile21

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask francophile21 about Mas de la Chapelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice place, no service”
2 of 5 stars Reviewed 7 August 2011 via mobile

Nice french "mas". But the service, the breakfast and the disponibility of the people is very very poor. And the train ... too close. Unfortunate because very beautiful place.

  • Stayed July 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask deburlin about Mas de la Chapelle
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“Needs a lot of attention”
1 of 5 stars Reviewed 27 July 2011

Only one person at dark, gloomy desk who was attending to two French arriving guests. We were not greeted, welcomed, offered something to drink (hot day), asked to please have patience...nothing. Twenty minutes later she finally returned and we three were not happy. No one to help with bags; up a dark, winding staircase to a most unattractive room. Second room was better but certainly not worth the price we paid. The attendant brought water, ice and a bottle of wine in reply to our less-than-complimentary remarks.

No restaurant...drive into town and drive back on narrow, dark roads.
Noce breakfast but again, very little attention although the owner and his assistant were on site. False advertising at its best. My friend booked the hotel and was driving...had it been my choice, I would have left immediately and sought a room elsewhere. It would have to be better.

  • Stayed July 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask mjhFairfax_VA about Mas de la Chapelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Mas de la Chapelle

  • Mas De La Chapelle Arles
Address: Petite Route de Tarascon, 13200 Arles, France
Price range (per night):* INR8,226 - 13,895

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