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Mercure Arles Camargue – reviews, photos

4.0 of 5
Avenue de la 1ere Division Francaise Libre, 13200 Arles, France
Hotel amenities
Mercure Arles Camargue
Ranked #25 of 51 hotels in Arles
3.5 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    4
    34
    26
    8
    6
Date Rating
Recklinghausen, Germany
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“An absolute disaster”
1 of 5 stars Reviewed 15 October 2008

We travelled with a group and stayed from 2nd to 10th October. The rooms are in bad need of renovation, especially the bathrooms. The beds had a sheet and blanket. The blanket still had hairs on it from the previous guest(s). Towel changing was a problem - dirty towels were sometimes collected but not replaced, so we had to contact reception for clean ones. However, we often got new soap when it wasn't necessary, and one day had a grand total of five plastic cups in the bathroom, when two would have sufficed. The bathroom floors were not cleaned regularly, neither were the bedrooms. On arrival there was still some cellophane on the floor from a previous guest. This only disappeared when the room was hoovered four days later. Many of the group's televisions didn't work. This was only put right after asking two or three times.
The worst aspect was the food. There are two restaurants, one for individual travellers, the other for the groups. I can only comment on the "group" restaurant. Breakfast was baguette, but the semi-baked stuff which was never baked, so it remained squashy to say the least. There was no knife to cut it with, only a guillotine which squashed it even more. There was one sort of mild, insipid cheese and one sort of boiled ham which was always wet - presumably from plastic packaging. Coffee was dispensed from a big metal pot with a tap - OK for a youth hostel perhaps, but not to be expected in a three-star hotel!
Dinner was a little better. We had an excellent vegetable soup one evening. The fish and meat dishes in general were very good, but the vegetables often cooked beyond recognition. Except for one evening when fruit was offered, the dessert was normally a sticky gâteau. The only nice member of evening staff, an Asian-looking young man, always offered fruit when somebody declined the gâteau - this is the only positive comment I can give. He was excellent! The other evening staff often tried to overcharge for the drinks, adding an extra beer here and there.

  • Liked — it was possible to open the window, so didn't need air-conditioning
  • Disliked — the plastic shower curtain
  • Stayed October 2008
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bristol
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Terrible Hotel”
1 of 5 stars Reviewed 15 April 2007
1
person found this review helpful

Massively overpriced at 130 euros for a twin-bed with no breakfast, bath panel rotting, bath tiles all smashed and not replaced, decor awful, nowhere to go in the hotel where people weren't constantly smoking at all hours of the day and night, the lobby, bar and seating area all stank of it. We arrived late otherwise we would have walked out as soon as we saw the room. This place is not worth 30 euros a night, let alone 130.

  • Liked — nothing
  • Disliked — Cigarette smoke everywhere
  • Stayed April 2007, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
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A TripAdvisor Member
Senior Reviewer
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Reviews in 6 cities Reviews in 6 cities
37 helpful votes 37 helpful votes
“Arles is a great place to visit”
3 of 5 stars Reviewed 26 September 2004
11
people found this review helpful

I loved Arles. We visited during the Festival de Riz. This featured a 3 day bull fighting event (the bulls were not killed). It was a lot of fun. The Camargue is also a definite must see.

This Mercure hotel is located conveniently in the vicinity of both the Camargue (30 minute drive) and the Arles City Center (20 minute walk).

The service was OK, room/bathroom average but clean, no safe in the room, but safety deposit box available in the hotel front desk.

My only real negative feedback is, in order to get to the Arles city center you must walk 20-30 minutes and pass under the freeway, driving/taxis aren't really options. So in the evening, we decided to walk to the city for dinner and fun. We decided to stay late to watch the bull fight festivities. But afterward we had to walk back to the hotel (under the freeway). It was very deserted and dark so it was a little scary. Once we got there, we found that the entire hotel is in this closed gated area and you had to use an intercomm to get the front desk to open the gate for you. If you are parking a rented car, this is reassuring, but a little intimidating for foot traffic in the dark.

Should maybe pick a more centrally located hotel if your main goal is to visit the Arles city center.

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A TripAdvisor Member
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
42 helpful votes 42 helpful votes
“Comfort outside the centre of town”
3 of 5 stars Reviewed 19 March 2004
6
people found this review helpful

The Mercure is a bit of a walk (say 20min) from the historic centre of town (it's right next to the Antiquities Museum). The facilities are comfortable, and the hotel restaurant is OK but not special.

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Cannes, France
1 review
“MERCURE ARLES”
4 of 5 stars Reviewed 28 May 2012 NEW
Google Translation

  • Stayed May 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Mercure Arles Camargue

  • Accor Arles Camargue
Address: Avenue de la 1ere Division Francaise Libre, 13200 Arles, France
Price range (per night):* INR5,836 - 9,949

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