The good:
The room was clean and maintained for the 5 days we stayed.
We had a top-level (165 Euros, rack rate) room, so we had a great view of the mountains and the golf course.
Parking was close to the building and free. It was outside parking, but in a safe neighborhood.
It was pretty quiet at night except for the first night when they had a large group in.
Great shower and adequate bath tub.
No vermin.
The bad:
Pretty cheesy room. Indoor/outdoor carpet with NO pad under it. Felt like a cement floor.
Internet service not as advertised. They have a screwball system where you have to fill out a form (in a browser) and then it's supposed to be processed and the server is supposed to send access code to your mobile phone. We checked in on Friday and when we checked out on Wednesday, it still hadn't been fixed. Worse yet, NO ONE on staff here is willing to make a call to anyone. So, all the business I need to do gets done at great trouble downtown in a fast food joint with free (but terrible) wifi.
The food in the hotel restaurant is just awful! In France, yet. So, we really can't eat in the hotel, which is OK, but we would like to have the option. Breakfast is 12 Euros each (about $35 for 2) and we look at it, and it's a mediocre little buffet. Except for this hotel, we have had wonderful food every meal here in the Aix-en-Provence city and area. I mean really GOOD. This hotel is a great example of “the exception proves the rule”.
In Summary:
We wouldn't recommend this hotel any friend unless he or she really needs to be on a golf course. I'd warn anyone I know away from it because of the plain room, the Internet service, and the terrible food.
- Royal Mirabeau Aix En Provence
