I think Trip Advisor is fantastic. We have booked most of our hotels using Trip Advisor and have spent a great deal of time reading the reviews with a critical eye to help us both make choices that suit us and so that we have realistic expectations about what we are booking. We also read hotel websites and our booking information carefully so we are fully informed of what is on offer. So all this said I must admit that I sometimes wonder whether people are staying in the same hotel as me. Hotel Cezanne is an excellent example;
1) We booked parking as both the hotel website and our booking.com reservation told us we should do. We rang a day ahead to confirm. No problems at all. Parking was a breeze, the carpark was easy to find and get into, we don't have a compact and this is Europe, the streets are always small. In fact we found this easier than some of the big parking stations in Italy.
2) the staff were exceptionally helpful, greeted us with a smile at all times, gave us excellent sightseeing and dinner suggestions, lovely meals both nights.
3) the room was absolutely fine for European hotel standards, the bed was incredibly comfortable and the room (overlooking Victor Hugo) was dead quiet with the double glazing, we accidently slept until 9.30am....oops!
4) complementary soft drinks and a self service bar are virtually unheard of yet on offer here, free Wi-Fi with a signal strong enough to allow us to stream an Aussie TV show we wanted to catch up on.
So, on a final note, this hotel surpassed our expectations and we could not recommend it highly enough, Aude on reception and the manager Stefan were absolutely charming.
I have a theory for what it is worth, what goes around comes around. One hears stuff about hotels, people, service and the French. We have not yet had a single experience of any of this, our experience has been fantastic because we greet people with kindness, warmth and courtesy and we get it back in bundles.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC