Pros: Great design, great location.
Cons: Very bad service. You don't get smile from anyone. They just can not do anything you can ask.
We took a large room, there was an extra single bed inside. We asked to remove it. The concierge said to us no can do, because it's just suppose to be so. the next day, I asked to change a lighter quilt, because it's just too hot to sleep with a winter one even with the air-con on. Still no can do.
One evening, we came back with our car, there were simply no parkings left, while we paid 20 euros a day to reserve a parking space.
The night on arrival, I asked for wifi code, And, the old concierge guy just insisted that I need to plug the LAN cable into my computer which was an iPad...
Breakfast for 15 euro, you need to get your own coffee from the machine, and cook your own whole eggs with hot water!
They call themselves a "spa" hotel, what all they got is just an automatic massaging bed which will charge you 35 euros for 30 mins.
One more thing, in their super designed bathrooms, when you take a shower, the super designed shower room floor gives weird painful feeling, making you just want to finish shower as fast as possible!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 August 2011
Dear Sir,
We are absolutely amazed to read this comment and sorry to hear that you did not enjoy your stay with us.
After some verifications with our employees, I would like to give you the following details :
It appears that you arrived at the hotel at around 2.00 am. You had a reserved parking place, but you refused to take it, so, effectively, you parked your car in an inappropriate place.
We are not used to be rude and to refuse a guest request, we always try to do our best for our guests. That is why, again, we are very surprised.
The whole reception team was at your entire disposal during your stay, day and night, and they were also very sorry to read this.
Concerning the Internet access, please note that it is an healthy bias to avoid waves in the room. That is why the wireless is available in the lobby, and the cable connection in the rooms.
We do apologize for the matter with the extra bed, this was a triple room, the last one available when you made your reservation, the same day. We should have, effectively, removed it.
We are pleased to inform you that after reading your usefull comment, we will shortly find a lighter solution for the quilts.
The concept of our Spa is to be private and intimate. The massage table is used in many thalassotherapies for its therapeutic qualities. You are also free to choose safely the power of the massage. This machine is much more reliable than a person who might hurt you for, at least, 45 euros for 30 minutes. Obviously, you did not use the whole space with the jacuzzi, and the sauna....
Finally, concerning your comment about the shower, we understand your position and will shortly find a solution to resolve this issue.
We would have preferred to meet you at your check-out (when you told us that you enjoyed your stay), instead of reading this comment on a website that is consulted by many travelers, who will be wrongly influenced.
With our best regards,
Lore Boccanfuso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC