With its location, furnishing and restaurant, this Campanile should have been well on its way to a 'very good' rating. The bedroom was old style but clean and in relatively good repair (though there were large gaps around the door which was disconcerting - people outside in the corridor sounded like they were in the room). The location is fairly quiet and some attempt has been made at landscaping. The restaurant was attractive and the buffet selection at both dinner and breakfast was much larger and more inviting than at many Campaniles.

However all this is wiped out by the terrible attitude of the front-of-house staff. It was impossible to get a smile out of any of them and while direct questions would be answered politely, there was no attempt to be helpful or offer information. It would have been nice, for instance, if the guy in reception had bothered to mention that, unusually, you need a special code to use the wifi rather than just your room number and name. Instead we had to trail back across the car park to get this when he could have offered it when we checked in. At dinner our waitress was very flustered and agitated and as the evening wore on she was increasingly rude to the elderly French couple on the table next to us, who were clearly having a miserable meal as a result. I discovered on settliing our bill the next morning that she had served us a MUCH more expensive wine than the one we had ordered (and no it didn't taste that good!). The receptionist on duty merely shrugged and more or less said 'Too bad' - she couldn't see any reason why our bill should be adjusted. Incredibly bad staff training - if she had apologised and corrected the bill we would have left happy and with a positive impression. Instead for the sake of 6 euros this Campanile has just bought itself a bad review.

The hotel was a classic motor hotel set up. The rooms were a bit small and cramped but very clean and well maintained, the restaurant was quite good. The outdoor areas were very well maintained and landscaping was lovely. We had a large group and had planned to socialize outdoors in the evening on their outdoor patio with fireplace, but the unexpected chilly temperatures and rain didn't allow for that. The hotel staff was very accommodating and let us gather to socialize in the lobby and restaurant up until almost midnight each evening we were there. I would definitely use this hotel again for the great value.

As with all Campanille Hotels allthough the rooms are basic they have all your requirements. The food in the French Campanille is superb afraid the British restraunts allthough good do not come up to the standard of the French.

Madame Coombe

We stayed there in 2002 and found the rooms dirty and cramped. The decor was awful and the ancient bed was falling to bits. We checked out after one night and moved to the Best western in saumur which was far superior for the same price.