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Premiere Classe Le Mans Centre Palais des Congres – reviews, photos

1.0 of 5
40 Rue du Vert Galant, 72000 Le Mans, France
Hotel amenities
Premiere Classe Le Mans Centre Palais des Congres
Ranked #17 of 34 hotels in Le Mans
3.5 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    5
    12
    8
    4
    4
Date Rating
Deer Park, Washington
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Totally fine”
3 of 5 stars Reviewed 27 September 2011
1
person found this review helpful

I stayed at the Premiere Classe for 5, yes 5 nights while working at the 24h du Mans Moto. It was a last minute arrangement and this was the only hotel available in town. I read the reviews of the hotel and it was with considerable trepidation that I booked my stay.

It was perfectly fine.

It is not amazingly luxurious and I wouldn't stay here on my honeymoon. But it covered the important points: it was easy to find, within a 2 minute walk of a tram stop, 2 minute walk to Place de la Republique and all the restaurants/bars there. The room had a bed, a shower and WiFi. (as a side hint, bring your own soap. There is a soap dispenser in the bathroom but it's quite awkward to access while in the shower)

The bathroom is quite small so getting to the toilet required a slight gymnastic ability.

I see people complaining about the check-in process, breakfast, etc. For me check-in was smooth and no problem, the reception staff spoke excellent english and were more than happy to help me figure out the process of buying tram passes. The main thing to remember is that street level is level "-2". Reception is on level 0, so from street level get in the elevator and go up to level 0.

People complaining about the facility need to wake up a bit. This hotel costs LITERALLY half as much as the Ibis (a 2 star hotel) a few blocks away, and probably a quarter the price of the Mercure. If you want a nice luxury hotel there are several in Le Mans.

The breakfast (pay an extra 5 euros per day) is basic... coffee, cereal and bread rolls, but perfectly fine for a quick bite before running off to the race track.

Would I stay here again? Well, to be honest if there was a higher-star rated hotel available at a not-too-outrageous price I would probably stay there. But to be honest, if circumstances dictated that I stay here again I would and not feel too sad about it.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask christ0fu about Premiere Classe Le Mans Centre Palais des Congres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Top Contributor
94 reviews 94 reviews
Reviews in 33 cities Reviews in 33 cities
323 helpful votes 323 helpful votes
“Never Again. One of the worst customer service experiences ever”
1 of 5 stars Reviewed 23 August 2011
9
people found this review helpful

I reserved 2 rooms here 12 weeks in advance. On arrival, was told the hotel was closed (it smelt like there had been a fire). They made no attempt to contact me beforehand despite having my email address and mobile phone number. The person staffing the front desk very reluctantly phoned an other hotel they said was near the town centre and made a reservation on my behalf only for me, only to find out when I arrived, it was much further away and THREE TIMES the price they told me it would be. I wouldn't recommend this place if it was the last place in town.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Mikeo111 about Premiere Classe Le Mans Centre Palais des Congres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emilien BERTHE, Directeur général at Premiere Classe Le Mans Centre Palais des Congres, responded to this review
6 September 2011
Sir,
I don't find useful to leave 2 feedbacks with 2 almost similar names. You noted the quality of the bedding and the cleanliness of the room without having seen the room, that is not correct !
Indeed, the hotel made his work and we took time to contact all of our customers. If you reserved your room from websites. Those websites would have to find you a solution because we called them the day of the incident. We are sorry if their customer service was not as high as your wait.
You emit a remark for which one we cannot do anything about it. But we understand your dissatisfaction and we do not hold there! We hope to see you again here with better circumstances.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Fine, and good value”
3 of 5 stars Reviewed 14 August 2011

First time i have tried this chain, but needed a bed / shower for hte night. As it turned out, the hotel was good, I was sceptical at the price of 39 Euros, but it was clean, comfortable, if a little basic, but for 39 Euros, fine.
Good secure car park under the hotel, limited space, but only 1 other can and a motorbike in there. Worth it for the piece of mind.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jetsettel about Premiere Classe Le Mans Centre Palais des Congres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Poor communication”
1 of 5 stars Reviewed 28 July 2011
5
people found this review helpful

Had booked two rooms some three months prior and on the day we were due to stay we arrived to find the hotel closed. They had emailed me earlier that day to say the hotel had closed for "technical reasons", but as we were travelling we had not seen the email. They had made no attempt to contact me prior to the day even though we had a confirmed booking paid in full. Do not trust this chain.

Stayed July 2011, travelled with family
Was this review helpful? Yes
Ask spindles7 about Premiere Classe Le Mans Centre Palais des Congres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Cheap but def not cheerful...”
1 of 5 stars Reviewed 15 September 2010
3
people found this review helpful

As per previous review: check in was 45mins! Manager sat in his little room at the side and didn't attempt to come out and help until he felt bothered to do so...
The room was ok - but don't expect to swing a cat in the bathroom...
Breakfast is very basic: 2 cereals, some breads and jam, joghurts...and thats about it...
As for the manager himself - our group's in joke was a French Basil Fawlty!
We'd parked our bikes in the underground carpark - the manager immediately jumped on the fact that one of our bikes was in a bay it shouldn't be. 'He'll be down in a minute' we said 'it needs moving now' he said. 'He's on his way down' we said. 'It needs moving now' he said d'oh! why? because someone might want to park he said...right this second? we asked - yes he said! (no-one did park in it...)
Later that night when one of our party hadn't paid for a drink up front - he went off on one - and continued in the morning when our friend returned to pay for it!
As for him finding out whether we were sneaking into breakfast without paying first - I was surprised there wasn't actually an interrogation chair he made everyone sit in first!
Unfortunately, a very disappointing experience (that a more customer friendly way of dealing with things would have rectified), but it is right in the centrer of Le Mans...

  • Stayed September 2010, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask bobbley about Premiere Classe Le Mans Centre Palais des Congres
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Additional Information about Premiere Classe Le Mans Centre Palais des Congres

40 Rue du Vert Galant, 72000 Le Mans, France
Price range (per night):* INR2,508 - 3,232

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