The Good: Beautiful main building surrounded by villa buildings with maybe 4 rooms per villa. Main building is a square with a center courtyard. Courtyard has many seating options and is very attractive. Aesthetically, the common areas are top notch.
The restaurant served two of the best meals we had during 10 days in France - exceptional, but a little pricey. Service at dinner was mostly good.
Room size (main building, second floor) is excellent. Two floors with only the bedroom on the second floor. Bathroom and toilet in two separate rooms. If you're there on business and need to be wired, this is the place for you! At least 3 different internet connections.
The Bad: we had booked and confirmed a ground floor room. We didn't get it. On our leaving our room each day, housekeeping would come in and open all the windows allowing hundreds (and I'm not exaggerating!) of flies to enter the room. It was October - the afternoons were beautiful but the evenings were freezing. We would return to our room to find it freezing and full of flies. Heater in room didn't work well enough to heat entire room.
There is no coffee/tea maker in room. The only way to get a cup of coffee in the morning is to sit down at the buffet breakfast in the restaurant. We had to drive 15 minutes to get a cup of coffee "to go".
Breakfast is so not worth the 26 Euros! Mini pastries of mediocre quality, fruit of which only some was fresh, and coffee. A waiter came and asked for my room number and then I never saw him again.
I read a review before we went that described the rooms as "soulless". I would have to agree. They have the potential to be exceptional but are let down by the cheap and dirty carpets, cheap ineffective heaters and other such small details. The windows are too small and too high to look out of without standing directly at them.
The minibar was only half filled when we arrived. In spite of the fact that we had some beer and a snack, nothing was ever replaced. Also, the minibar had no red wine... in France.
The Odd: The staff was odd! They made us feel with almost every interaction that they were not going to allow us the leave the property. We joked every morning, "get in the car, hurry, get in the car!" They were also inordinately concerned with our eating arrangments. Everytime we passed the front desk we were quizzed about dinner. Once when we told the desk clerk that we had already made reservations for dinner, she looked us straight in the face and said "no you didn't". We thought it was because the hotel was filled and it was necessary to make reservations. The restaurant was empty with the exception of one other couple on the first night and a family on the second.
There was also a guy that would stoke the fire in the bar at night. We are both smokers and this is a non-smoking hotel. We would be sitting outside at night having a cigarette outside the bar, and when he would see us he would scurry away into a back room, never to be seen again. Odd.
The hotel is decorated beautifully with many objects d'art. But then there were large photographs of hollywood stars from the 40's and 50's hanging on the walls. Odd.
Finally, although the hotel was booked to capacity, as were continually told, we never saw anyone around the hotel except for a man who would sit in his room in his underwear with the door open. Unfortunately, his room was in the corridor on the way to ours.
Personally, we would never return to this hotel. It has the potential to be exceptional and a 5-star but it only rates as a solid 3-star. So close and yet...
There was a tv show on NBC a couple of years ago where a group of strangers find themselves in a hotel in a town they are not able to leave. They are watched by cctv 24-hours a day. My husband insists this is where we were. We were just lucky enough to figure out the mystery and get back to Paris!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
