This isn't an American style luxury or business hotel, but it has clean, large suites with kitchenette. We stayed only one night, but we wished we had stayed more!
We arrived at the airport and took the public bus for 2 euros to Lourdes (just exit the airport and look for the pole with the bus schedule. Pay the driver. I think we waited about 15 minutes for the bus). We understood that the bus would drop us at the bus stop close to the hotel, but instead, it dropped us at the main train station and the driver told us to take the city bus to the hotel. We walked because we didn't have much luggage.
If you're going to arrive between noon and 2, email the hotel in advance. They gave us the code for the front door and left our room key in the lockbox so that we were able to get into our room and start our visit.
If I return to Lourdes, I will definitely stay here again - and I would recommend it to friends.

My husband & I were in Lourdes May 30 - June 2. We arrived in Lourdes via TGV from Paris. After the long gruelling train ride, we were relieved to see that taxis were readily available at the train station. The ten minute taxi ride to hotel costs 10euros + 2euros per bag (we had two heavy luggages but for regular luggages, 1euro each would suffice). Check-in went on smoothly and didn't take more than five minutes (if you are checking-in at around lunchtime or after 6PM, you must inform the hotel in advance as they close in the afternoon and early in the evening; to be able to get in, a hotel code will be sent to you in advance via email). We were pleasantly surprised when we got to our room (#301). It had the best view of the river and the bridge leading to the Grotto. I wouldn't say it was a spacious room but it had a kitchenette, a balcony with a view, and a modern bathroom. It was the cutest room - small but comfortable! It had everything we needed! The pale blue drapes and chairs against the stark white bedcover were a nice touch too! It was perfectly angelic!

The Grotto is just a five minute walk from the hotel. Cafes, shops, mini groceries everywhere! Far too many one easily gets overwhelmed!

Everything was perfect about the hotel (I couldn't stress that enough!)! Staff spoke English. Room was immaculately clean. Location can't be beat!

Our only regret is that we didn't avail of the hotel breakfast. We opted to have it elsewhere instead and always ended up paying twice the hotel breakfast price.

We've stayed in other hotels in Lourdes and definitely this time we found the ONLY hotel we would stay in again...and again...and again!

Certainly good value, is well located and everythig is clean and tidy. Our view was into the place next door (overlooking the car park) so it was pretty ordinary but for one night who cares. If you have a burning desire to go to Lourdes you couldn't go wrong with this hotel.

We stay there for 3 nights 26 - 29 September 2009. We had 2 pieces room which I paid A$ 123/night via Expedia.com.au
The hotel really lives up with their #1 range! Room was so clean and spacious - Our room was on the first floor therefore some noise when the pilgrims went fro/back from the Grotto/ Church services but it didn't bothered us after we close the window to block the noise.
The bed was very comfortable, a bit hard may be but it suit our sore back the most! The sofa in the other room (with kitchenette and dining table and TV) also good quality one. The kitchenette is equipped with two burner stoves, many dishes any cutlery- there's pots and pans that allowed you to prepared a light meals; across the hotel toward the bridge is a boulangerie, next to the boulangerie is a small grocery store.
Near the hotel was so many cafe and restaurant which will serve you reasonable price meal. Out of the hotel door, turn right will lead you to the bridge and to the St Joseph gate to get to the Grotto and the Church. Turn left it will lead you to a very steep small street; don't worry as right after that on the left again, you'll see a lift to take you to the upper street level; followed the sign you'll strolled on some Lourdes streets - and you'll arrived to Le Marche (The Market), opposite the market is Monoprix where you can bought things for self catering.
Some previous posters here said that there' no dish detergent; it's not true as when we checked in, the lady at reception said very clearly about cleaning the kitchenette if you used it - the first cleaning kit was for free and you have to pay for any extra kits if you need to. May be this was improved after many complained or after some of the kitchenette not cleaned promptly? We didn't need the kit as we brought our own dish detergent and sponges.
We loved this hotel and definitely will stay here next time: Clean, quiet and convenient location are things we asked for and got with Citea - One reminder: if you arrive in between 12Pm and 2pm, be prepare to stay outside or will let in when one of its guest get out; the reception will be closed in that time and after 6 PM ( or 7PM?), contact them before hand if you arrive late!