In June 2008, I booked 2 rooms (1 twin, 1 single) for 3 days in December but, due to a change in plans, I had to cancel the booking in July. This week (8 October), I find the hotel has charged 163 euros to my credit card. I have tried to contact the hotel through its website but it is all in French (no alternate languages but that's no problem) and it will not accept postal codes that include letters.

If I get my money back, I'll let you know.

We arrived at the hotel at 12. to be advised that the room was not ready and we could wait by the pool it would be about an hour and that they would come and get us when it was ready. We decided this did'nt seem to bad, after about an hour and a half of waiting we went to see what the hold up was, whilst waiting to speak to the receptionist an older gentleman was being told that there was a problem with his room and it was flooded? ( seems like the overbooking gremlin had raised it's ugly head again) the receptionist was tryinig to explain in broken english directions to the hotel that they had managed to squeeze them into...
I then asked if our room was ready to be told the cleaners were doing the best that they could, and it would probably be about 5pm? When I told her we were told 1pm she said you must have misunderstood - so I went back to the pool to continue to wait, my husband was watching the world go by from the rooftop and said to me (about an hour later) is'nt this that man again who had been given the directions to another hotel? When I looked it was I went down to see what was happening, he had been driving around and could not find the hotel she had found them, she was trying to explain and draw a map for him.I did feel realy sorry for them.
When I asked again about our room it was at last ready. When we opened the door we could'nt believe the room was grotty, the sheets were marked, the pillows were non existent the bathroom window was filthy dirty it was the pits, but as we were only there one night it had to do.
In my opinion avoid it if you can!

I took on board the experience of the previous reviewer and rang to confirm my booking for 3 rooms at this hotel. Again I had made my reservation well in advance via Venere and received e mail confirmation. On calling, I was told I would be called back, whereupon I was informed that the hotel was full and that we would be accommodated in the Hotel Kyriad instead.
This is unsatisfactory given that we made the booking over 3 months in adavnce. I dread to think what would have happened if we'd just trusted the booking and turned up on the day.

The positive thing about this hotel is location since it is just minutes from the centre of Perpignan town centre - and that's precisely why I booked 3 double rooms and one suite for our party of 4 couples and a baby. The bookings were made well in advance of our stay and I duly received email confirmations to that effect.

We arrived at about 12.00 midday and a rather confused receptionist stated that she only had three rooms confirmed. I showed her my email confirmations but she was having none of it - only 3 rooms available! After about half an hour of discussions with other members of staff, we were eventually advised that in fact there were only TWO rooms available in the hotel but we could have the use of an apartment in the residential block next door. We had a look at the apartment and we could have made do - until we were advised that this ONE bedroomed apartment was for TWO couples to share!

Despite my remonstrations they would not budge from their stance on a total of 3 rooms for 4 couples. Clearly they had overbooked and of greater concern to us was the beligerant attitude to a problem of their making. We ended up with a split party - two couples stayed and two moved on. A great start to our holiday and needless to say, Hotel New Christina won't be on our contact list for future visits to the area.