Booked the hotel for a one night stop over on way back driving from Spain. Checked it out and booked it on GTA Hotels website and picked it first and foremost because it has an excellent restaurant and much seemed to be made of this. On checking in, the restaurant was closed and we were told it always is - on a Sunday! I pointed out this was not on the detail listed on GTA Hotels, but tired and hungry we checked in anyway. Upon seeing the room which was purely average and functional I decided not to stay. The receptionist told me I could not have a refund and then listed reasons; 1. I paid a "special rate" up fron - no cancellation allowed. 2. The restaurant is not even part of the hotel 3. GTA Hotels were told that the restaurant (that is not part of the hotel) is shut on a Sunday, the fact that this is not on the web site is not the hotels fault.
I therefore challenged as to how, if the restaurant is not part of the hotel, how come it says 7 day restauration on the website, how come they call themselves a hotel when they do not have a restaurant (surely its a chambre d'hote?) and the information that appears on GTA Hotels should be checked by them for accuracy. I demanded a refund on the basis I had been missold. She said no as the manager was at home, I asked her to call him which she did reluctantly and then had a long conversation with him about the GTA Website! I also pointed out that i expect better from a Best Western to which she tutted and said they had not been a Best Western for some time. I told her that was interesting as signage in the car park stated Best Western and then produced a paper questionairre that was placed in the bedroom fully branded Best Western asking for my opinions!
Finally and very reluctantly and sulkily I was given my refund. Do not make the same mistake as me - avoid this zero service bed and breakfast "hotel"!
- Best Western Perpignan
- Perpignan Best Western
