What should have become a relaxing 7d stay in a nice and charming castel, turned out ot be a real disappointment!!! I just did not manage to feel comfortable in this hotel. Based on the information on the hotel's website and brochure of our travel agent, we thought that we had booked a really charming and luxurious hotel. And although we did pay the price for a 4-star luxury stay, we did not get what we paid for!!! The garden is not a park at all! 6 seats by the swimming pool are not enough to cover a hotel population of 29 rooms! There was no golf and the building in which are room was located, was surrounded by a wooden construction (don't ask me why), so that the view was completely messed up and we couldn't even enjoy the sun on our own terrace. The rooms were not clean at all (hair and dust in the rails of cupboards), the shower bar was rust and broken, bathroom wall full of mould. 1 time they just forgot to clean the room, 2 times they forgot to put fresh towels and the worst is yet to come: one day, when we came back from a daytrip, the door of our room was NOT CLOSED, they just forgot to lock our door after the cleaning! Luckily for us, everything was still there, but imagine what would have happened if our bank and credit cards would have been stolen!!! This really beats it all! How un-respectfull is that! And the only answer we received when complaining in the hotel was 'I am really sorry!' You know, I am really sorry too!!! About this holiday and especially about this hotel! We really feel cheated!!! They will never see us again!
- Chateau Residence De Bionne Montpellier
