We stayed as part of a family group for 3 nights booking 3 double rooms in January.Mainly wanted a central base and wouldn’t be around the hotel much during the days. The Hotel was booked through easy jet as part of an overall deal on a flight and hotel and is rated as a 4 star hotel.
Negatives

Room
Our room (room 301) was unclean and tatty to say the least. Trouser press removed from the wall leaving dirt marks and holes in the wall showing where it used to be. Large smoke/burn marks on another part of the wall. Carpet very stained throughout. Bathroom – Bath, sink and toilet were stained, dirty and in places mouldy. The toilet flush was a bit hit or miss with working. Furniture –Desk made of MDF wood was heavily chipped and had seen better days. Our experience here appears consistent with other reviews and some reviewers photos.
We quickly checked out another room part of our group was staying in and found that to be a bit of an improvement, though their carpet was stained as well and the handle on the toilet door kept coming off.

Room service/housekeeping
Very poor. Complementary teas and coffee making facilities were never restocked, we had to ask reception to bring some up. Toilet paper was never restocked, we found the room service trolley on our floor and took some when needed. Think housekeeping made the bed and replaced towels, as the bathroom for example was never cleaned during our stay.

Bar
Poor service. Few times we stopped in the bar whilst we waited for other members of the group to come down/get ready etc. However no service turned up (despite asking reception) so after a few times we gave up and waited in the main lounge.

Breakfast
Basic buffet style, ok but nothing special. You could get a breakfast outside the hotel from 5 euros upwards depending on your tastes, so we felt the hotel price wasn’t worth it on reflection. We did have a chuckle at the waitress on the last morning, who wouldn’t let us in to Breakfast saying we were too early (6:28 as opposed to opening time at 6 30) then later seemed to take visible exception to us going for seconds (think of someone standing right by you staring at you as if she has been sucking on a lemon).

Positives.
The location is within short walking distance from the train station and the main square.

The Reception staff are quite friendly and on the whole helpful though – the standard response to an issue about the hotel (us and some other customers we observed ) was to “speak to your agent you booked through” which was a new one to us in brush offs.

The Lounge area is clean and well presented keeping in line with the listed status of the building. Though we did notice an odd smell by the lift area in the mornings. Maybe blocked drains.

Overall
Wouldn’t go back. The place is not worth the money charged. In fact rooms of this standard should not be sold to the public let alone as 4 star accommodations at 4 star prices.
We are passing on our feedback both to Holiday inn and Easy Jet.

My wife and I stayed at this hotel for 3 nights on Thank You Points. It was very good value for the points. However, do not settle for a "standard" room. We complained about the first room we got, which was tired and dated, and were given a different room, whcih i think was a "Superior" rom. It was like night and day. The second was room was spacious and elegant with a nice new mattress, very nice bathroom with a seperate toilet room and a wonderful mini refrigerator as well as a view of the street scenes below. We had a very enjoyable stay here. Montpellier was very nice, but be sure and drive up to the "gorges de tarn" which were unforgettable.

My wife and myself spent 10 days at the Holiday Inn in Montpellier in October 2011. The hotel is comfortable and is very well located - two blocks away from the rail station and the Place de la Comèdie. The staff is very courteous and the service good. We can only recommend it.

We stayed here six nights with a group. The public areas are very pleasant, with a relaxed atmosphere and very usable. The reception staff always had a willing smile, spoke good English and appeared helpful. Our room was a good size with plenty of storage space in both wardrobe and drawers. The twin beds were very low and clapped out. All linen,- sheets and towels were clean, but very thin and on more than one occasion the towels smelt excessively of bleach. The air con was in name only as it would only operate with warm air. The tour manager advised us that he had raised this with the hotel who informed him that the cooling facility was switched off for the winter. Our room overlooked the street, therefore leaving the windows open overnight was not an option. While there was no noticeable noise from other guests, at the weekend, there was constant noise from night clubs and revellers beyond 4.00am. At 6.00am every day the street cleaning vehicle did its rounds.

In the room, tea and coffee ingredients, while available, were not topped-up during our stay. There was a fridge in the room containing the usual Toblerone, etc, but we were surprised to find, on return to the room that a bottle of our own drink had been removed from the fridge and placed on the sideboard - how petty. Another rather surprising thing was, after three days, to find the alarm clock had been disconnected - with no instructions available we could not reset it. There was no sign that the room had seen a vacuum cleaner the whole time we were there. The complimentary pen went missing and there were no tissues as usually supplied in a four star hotel. Interestingly, whilst not doing what one might imagine to be core cleaning, the person servicing the room still found time to disconnect the clock, replace the ridiculous bands around the four pillows each day and do that hotel room thing of making the end of toilet paper pointy - so very useful!

Now to the disgusting matter of the bathroom. As noted by other reviewers the cleaning in the bathroom is very lacking indeed. Both bath and basin plug holes were blocked with goodness knows what! Thus the run away of water took a very long time. As to the bathroom floor, there were clumps of dust and hair in the corners, the like of which, it would have been interesting to get analysed - or maybe not. Other issues include: peeling paint, mould around the bath, loose toilet seat, plus the aftermath of a soldering attempt near the cistern, leaving a blow torch scorch up the wall.

Wifi. Again noting what other reviewers have said, there is a sign on the reception desk saying there is free wifi throughout the hotel, however, during the whole of our stay it "wasn't working".  We asked every day and got the same shake of the head, as in "non". Obviously a management ploy!

The buffet breakfast was available from 6.30am and 7.30am at weekends, it was plentiful on the Continental side of things with a good selection. The hot offerings were lacklustre and very limited.

Overall, whilst the public areas of the hotel are generally acceptable, the rooms are very tired and below the standard one is entitled to expect. The standard of decoration is very poor and much in need of attention. For an international brand hotel this is very lacking in so many areas, something has gone very wrong in the management chain to allow such a significant shortfall in standards to continue.