Booked this hotel two days in advance of arriving in Carcassone due to the Best Western cancelling our room. We were lucky to get the "bon weekend en ville" 2 nights for the price of 1 promotion in such short notice and were generally happy with the hotel. The best thing was the location. Absolutely ideal to walk for a minute to get to the Cite. The view of the cite walls from the bed of room 10 was also a plus. However, the room was a lot more basic that we would expect for a 3 star hotel, especially for 120 euros a night (thankfully we only paid 138 euros for 2 nights with breakfast included). We found the staff to be friendly and contrary to one other reviewer, we did have a bottle opener in the room. As stated previously, this hotel would be ok for a couple of nights, there is defintely not enough storage for long periods of time and it was a bit strange to have the air conditioning/heating of the room controlled by reception...

The Hotel Aragon enjoys a great location, just a short walk up the hill to the main entrance to the Cite. The hotel staff were friendly & helpful but the rooms were nothing special. However everything was clean, tidy & comfortable.
Breakfast was €9 per person & consisted of a standard continental breakfast, which made it a little pricey.
There is no bar facility in the hotel, but there is a mini bar in each room. Unfortunately there was no bottle opener to open the bottled beers & water in the mini bar!
If you are only staying a couple of nights this hotel is fine. Anything longer look for something in the Cite, the Best Western Le Donjon Hotel looked good for about the same price & had a bar & restaurant.

This hotel was not our first choice for our 20th wedding anniversary trip because most of the other hotels within our budget were fully booked.
The situation of the hotel cannot be faulted. Right next to La Cite and only a short 10 minute walk from the Centre Ville (La Bastide) It was also right next door to the hotel we originally reserved, which was a bit galling. Unfortunately the hotel itself did not live up to our expectations. The whole ambience of the place is very dark and gloomy. Our room was very small with no space to store our suitcases and the only small drawers were in the desk and bedside tables. The handle on the toilet door was broken off and the piece that was left was quite dangerous to use, however the bathroom itself was spotless and everything worked well. You have to ask at the reception to have your air conditioning left on or they automatically switch it off during the day. The staff were pleasant and very helpful.
Breakfast is not included in the room rate and we thought it was too expensive (9 Euros each) so we just walked into town and bought croissants and sat outside a cafe, so much nicer (and cheaper).
We stayed in this hotel for 4 nights and one of our biggest gripes was that we could not get a cup of coffee or tea in the hotel after 6pm; we had to go to the hotel bar across the street. This hotel would be more suitable for an overnight stay where all you need from the hotel is a bed for the night (the bed was actually very comfortable)
2 tips for a visit to La Cite: first, go early on Sunday morning (before 9am if possible) it's so quiet and peaceful; and second, don't eat there because it's overpriced, poor quality and very busy. There are plenty of better restaurants across the river.

Whilst this hotel is in a very good position for visiting La Cite, it is also one of the worst hotels that I have ever experienced.

The rooms are poorly equipped with very little storage space. The toilet failed to work properly after the first night, and the air-conditioning system was switched off, clearly in an attempt to save the hotel money. Subsequently the room temperature was difficult to control, and the discomfort was further worsened by the plastic incontinence cover fitted over the mattress.

There were no bar facilities, and the uncomfortable cramped lounge rooms were dark and depressing, having been decorated in the style of a funeral parlour. The swimming pool and the surrounding area was dirty and untidy. The staff on the reception were unfriendly, giving the impression that everything was an effort, and were also extremely slow.

This is by no means an isolated opinion of this hotel. Other guests with whom we had contact also expressed general dissatisfaction. I cannot understand how this hotel merits a 3 star rating.