When we two septagenarians showed up with our suitcases in tow, nobody offered to help us with them. Aside from that, the hotel is quite ok. Rooms are small but clean and comfortable. And it is a 5-minute walk (really!) from the Cité. Breakfast was average, neither inspiring nor bad. All in all, an ok stay.

I would have given this hotel a rating of four were it not for the morning staff who I had the misfortune of encountering today.
I arrived, heavy rucksack in tow and hoping for a reasonably pain and hassle free experience and this proved not to be the case.
The hotel was booked in a hurry last night (directly via the hotel's website rather than through a third party site - Incidentally, the prices were the same) and duly received an email confirming my reservation and booking reference.
When I arrived at the hotel (at 11:45am) the two men at the reception desk seemed to be "put out" when I asked if they had received my reservation. I did not have the booking reference to hand, but was prepared to take out my laptop to search through my emails to find the same. They seemed to find that rather annoying as well.
It was simply a very bizarre checking in experience for want of a better word. They spent time talking amongst themselves and ignored the fact that I was standing there waiting for some indication that they were aware of my booking. When I tried to ask them if they had located it (following a further 15 minute wait in silence), I was hushed, as if I was asking something forbidden. Very odd indeed.
Finally when they decided that it was time to deal with me, I was told they had found the booking. I explained that I preferred not to pay by credit card but with cash. That seemed to further annoy them. Finally after paying, I requested both a receipt for the payment (after all when they had left for the day, I did not want the morning staff requesting payment again) and also the code for the wi-fi they have (which is free). Yet again, my requests seemed to further annoy them.

I have to say, the entire booking in experience had a semblance of them making me feel as if they were doing me a favour by taking my money and allowing me to stay there. This given the fact that there are hotels scattered up and down the same road where this one is based.

That aside, the hotel does have a few advantages:
1) It is based approximately 300 metres away from the walled city, castle, etc. So the proximity is a plus
2) The double room which I had booked was clean, modern and well appointed with tv (not sure if there were any English channels), bathroom toiletries and wi-fi


The only disadvantages I could see where that:
1) There was only a shower in the bathroom and no bath (although there may very well be rooms available with both)
2) The room although pleasant for a double, would, I suspect be a little cramped for two people.
3) There is no restaurant within the hotel (although Breakfast is available here at a cost of 8 euros) - There is a breakfast room on the first floor. I suspect that the reason that this hotel has two stars rather than three is simply because it does not have a restaurant. The bedroom itself was certainly a conservative 3.5 stars

It's simply a shame that the hotel, from my perspective, was let down by the rudeness of the morning staff. One consolation was that they were gone by 3pm and the replacement receptionist was entirely different and far more accommodating.

We stayed here for only one night during a 3 week trip of SW France, as I wanted to see Carcassonne and could only fit in a day trip in our itinerary. The room was newly remodeled, and as functional as could be for such a small space. The bed was flanked by one small cabinet/shelving units on my side and a similar unit with a tiny desk on the other. My suitcase just fit on the floor between the bed and the wall and my hubby put his under the desk when not in use. The bathroom was similarly proportioned. We tend not to spend much time in hotel rooms when traveling, so this worked for us - but there would have been not much space for relaxation if we had wished to hang out there. Our window overlooked the side driveway/parking area, and it was extremely quiet. We had some difficulty with the door lock and had a spirited discussion with the gregarious front desk man about whether the problem was with the lock or our understanding of how to do it properly (how many ways are there to lock a door??).

It was only a short walk up to the medieval city or down into the new town. We hiked down to the bridge at night to take pictures of the lighted city, and felt quite safe. We had breakfast at the hotel (unremarkable).

All in all, it was a decent room in a hotel with a good location. If you need more space, the rooms here won't work for you!

We stayed in Carcassonne as a stop over driving from Lyon to Biarritz, for just one night. As such we just wanted reasonably priced accommodation close to the castle with parking. The Espace fit the bill, though is definitely more like a good motel than a hotel. Rooms are small but clean and the toilet is virtually part of the shower. All in all, one night in Carcasonne ( not sure why the French rave about it) and the Espace hotel is all you
need.