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Mercure Carcassonne Porte de la Cite – reviews, photos

4.0 of 5
18 rue Camille Saint-Saens, 11000, France
Hotel amenities
Mercure Carcassonne Porte de la Cite
Ranked #5 of 43 hotels in Carcassonne
4.0 of 5 stars 339 Reviews
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339 reviews from our community

What travellers say about this hotel
  • Medieval city(6)
  • FREE parking(5)
  • Friendly staff(5)
  • Short walk(4)
  • Very comfortable(4)
  • Great value(4)
  • Air conditioning(3)
  • Privilege room(3)
  • Pool area(3)
  • Old city(3)
Traveller rating
    110
    164
    47
    15
    3
Only show reviews for Family (75) | Couples (180) | Business (15)
Date Rating
Posted by an Accorhotels.com traveller
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great value hotel in great location.”
5 of 5 stars Reviewed 30 November 2011
1
person found this review helpful

I was very impressed with this Mercure. It is a short walking distance from La Cite. Not only did we each get a complementary drink on arrival in the bar, but as there was a wine festival that weekend, we were also given a free bottle of wine from a Carcassonne vineyard. The room itself was lovely with a large shower, separate toilet, and direct access to the gardens. It comfortbaly fit our family of 4. The bed was very comfortable. Breakfast was included. To get the free wi-fi, you need to ask reception for a udsername and password. They were kind enough to give us 4 separate passwords to accommodate each of the family's devices. Breakfast was fantastic as well. A great stay thoroughly enjoyed by all.

The only negatives were that despite the weather being quite mild, the pool was closed, to the disappointment of my children. Also, parking is available on-site, but the carpark was packed. We were lucky enough to get the last one but some other selfish hotel visitors had parked across multiple parks, whiich meant the next guest couldn't find a park. I heard later that you can ask reception to open up the staff carpark for you, so I guess it isn't really a problem.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“Good hotel at good location”
4 of 5 stars Reviewed 29 November 2011

The hotel is located a short walk to the old town of Carcassonne (just behind the public parking at the foot of the entrence). The hotel is nice and the breakfast very good. Considering the price, you get what you pay for (it is not a bargain but fair considering what you get). Parking is available on site.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TaekeAnton about Mercure Carcassonne Porte de la Cite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“Good hotel at good location”
4 of 5 stars Reviewed 27 November 2011

The hotel is located a short walk to the old town of Carcassonne (just behind the public parking at the foot of the entrence). The hotel is nice and the breakfast very good. Considering the price, you get what you pay for (it is not a bargain but fair considering what you get). Parking is available on site.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TaekeAnton about Mercure Carcassonne Porte de la Cite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
“Mercure Carcassone”
4 of 5 stars Reviewed 19 November 2011
2
people found this review helpful

Fantastic location for visiting La Cite - otherwise basically what you would expect from a Mercure - reasonable and comfortable accommodation, but nothing fancy. It did however have a nice pool and the staff were quite helpful. Definitely worth while if just visiting for a day or two. The restaurant looked pretty good, but given it is so close to the dozens of restaurants at La Cite, we did not eat here.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saintes
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“On the doorstep of the Cite.”
4 of 5 stars Reviewed 14 October 2011
2
people found this review helpful

We stayed two nights here, and being only a short walk from the old city , the location is very good. Friendly staff, clean rooms , decent breakfast all added to the pleasure. We ate both evenings in the restaurant, the food is excellent,especially the fish dishes, and Mercure do try to add a little variation to their wine list , with a list of 'specials' I think the only failing of the hotel is that the restaurant does need a Maitre 'D' , on the second night after sitting at our table we waited 20 minutes for the menu, and when they did arrive I was surprised that we were not asked if we wanted an aperitif, which we did! The staff also double up with working at the bar, so it was not surprising to see people having to wander round to reception later on to try and find someone to serve them.The staff were rushing around but I got the impression that someone to take charge was needed.
Having said that , we would return there as the plusses far outweighed this little minus point.

Room Tip: Prestige rooms well worth the added cost.
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Mercure Carcassonne Porte de la Cite

  • Mercure Carcassonne
Address: 18 rue Camille Saint-Saens, 11000, France
Price range (per night):* INR7,614 - 12,783

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