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Hotel Le Clery – reviews, photos

13 boulevard Bonne Nouvelle | 2nd Arr., 75002 Paris, France
Hotel amenities
Hotel Le Clery
Hotel Le Clery
Hotel Le Clery
Hotel Le Clery
Hotel Le Clery
Hotel Le Clery
Ranked #1,689 of 1,838 hotels in Paris
2.5 of 5 stars 9 Reviews
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9 reviews from our community

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Traveller rating
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Date Rating
Buffalo, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“We didn’t believe the reviews, and I wish we did”
1 of 5 stars Reviewed 5 July 2011
6
people found this review helpful

We had a reservation for hotel Le Clery for two months prior to our arrival. A couple of days before the arrival I both called and emailed the hotel to confirm our stay and to let them know that we’ll be arriving around 9pm due to a late flight. The hotel staff assured me that it would be no problem.
Here is the response email I receive from the hotel 4 days prior to our arrival:
“Hello,
I confirm your réservation ( by booking.com), double room to 20 to 23 of juin.
We wish you a very good staying in Paris, to celebrate your wedding anniversary in this beautiful city......
We are waiting after you, no probleme for your arrival time.
Thanks.”
We arrived at the hotel around 9pm as expected after spending over 50 euros on a taxi (to avoid carrying our large heavy luggage). We step into the hotel to be told by the front desk representative that there are no rooms left at the hotel. Imagine our surprise considering we both and called and emailed the hotel to inform of our late arrival a few days prior!
Needless to say there were no explanations or apologies offered.
The guy at the front desk informed us that “you are very lucky because we were able to find you another hotel”. All I could think to myself was “I am LUCKY? I had a reservation!!!”
The hotel was down the street but still meant we had to carry our very heavy luggage by ourselves because he was not willing to help and there are no bell boys in this hotel! Both my husband and I have medical conditions that prevent us from lifting heavy items but the guy didn’t care and was not willing to even book us a taxi .
The next day we came back to inquire about this situation with the manager – he was even more rude than the guy from the night before! Again, not only did he not apologize or offer any explanations as to why our room was given away, he started screaming (yes, screaming at us!) to leave the hotel and was not willing to provide us with his name.
I travel a lot for my job and do a lot of worldwide personal travel as well and I have never encountered such rude customer service and attitude!

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Ask NooshNoosh about Hotel Le Clery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Worst customer service ever encountered, and I traveled through most of Europe”
1 of 5 stars Reviewed 23 June 2011
3
people found this review helpful

Condescending front desk employees, rude and unhelpful. Not worth even $50. Night.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask MrsNoosh about Hotel Le Clery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Never again!”
1 of 5 stars Reviewed 20 June 2011
4
people found this review helpful

This was one of the worst hotels we have ever stayed in. Even if you could tolerate the smell of damp, the tatty ,dated and noisy bedrooms, the inadequate, disappointing breakfast, I bet the the indifferent and unhelpful guest service would still astound you! For example, on arriving for breakfast, we were two of only four guests in the breakfast room. The miserable hotel waitress made no apology in announcing that she would have to go shopping to fetch more pastries!! She returned 10 minutes later. We then had to wait a further 10 minutes while she heated milk for the coffeeon a hot plate behind reception. There appears to be no customer service ethos at this hotel and it took the shine off our visit to Paris.

Room Tip: Book a room off the main road front of hotel
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  • Stayed June 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask julieh57 about Hotel Le Clery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Bleeuurrgghh”
1 of 5 stars Reviewed 8 June 2011
4
people found this review helpful

Dirty. Smelled bad. Found a long black hair in my sink.

Colleague's shower didn't work, she washed in the sink, asked for a reduction, was told the room was already discounted...erm. As it happens the shower wasn't broken but so unbelievably complicated to use, turn, push, twist, pull, that there was no way to work out how to use without instructions. No instructions.

I have to admit I stayed in the shower for as brief a time as possible, didn't want to touch anything.

Receptionist in grotty fleece smoking leaning on the front door as we arrived. Classy.

And 120 euros a night. What a joke, a very unfunny one.

Stayed June 2011, travelled on business
Was this review helpful? Yes
Ask samantha_n16 about Hotel Le Clery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Bargain - Good Location with some pain”
3 of 5 stars Reviewed 26 April 2011

Positives:
1. Location is good if you want to travel through the city.
2. At 95 Eur per night, its a good bargain.
3. Some staff was really helpful and welcoming.
4. Beds were nice and room service was okay.
5. Double room with road view is far more better than the Single room.
Negatives:
1. Welcoming was not at all cheerful especially when we reached at night.
2. Some staff members don't believe in serving, its about their attitute you have to tolerate.
3. We faced a bad booking problem. The online booking showed a confirmation of Double Room but on arrival we had to spend one night in single room. (The Single room was a big mistake - A/C was not working, TV was showing 'No service found', wasnt able to connect to Wi-Fi Internet. Moreover there was one big double bed and only space left was to either open windows - which opened at the dirty backyard - OR the bathroom door). The staff was reluctant to do anything about it. It was made better by the day staff when she changed our room from Single to Double Room the next day.
4. Even in Double room - the bathtub/ the basin none had the water stopper. When I asked for it at the reception, I was told ' We don't have it...' :D

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Dingo009 about Hotel Le Clery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Le Clery

13 boulevard Bonne Nouvelle | 2nd Arr., 75002 Paris, France
Price range (per night):* INR7,837 - 11,394

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